Loan Processor

Vanderbilt Mortgage and Finance, Inc. is a national housing lender committed to making homeownership more attainable for families. The Loan Processor is responsible for collecting, evaluating, and prioritizing the necessary elements to approve and build a loan, ensuring compliance with Federal and State regulatory guidelines.

Responsibilities

• Reviews loan applications for accuracy and completeness
• Works with retail partners and applicants to gather third-party documentation, such as titles, appraisals, personal identification documentation, pay stubs, tax returns, property deeds, etc
• Develops and maintains strong working relationships with all departments within Originations, home centers, and various other internal teams
• Calculates and verifies income amounts to ensure provided information is accurate
• Reviews legal documents such as deeds, tax receipts, property owner’s agreements, and purchase agreements to verify ownership of real estate
• Processes final review of loan application and communicates completion to the closing department
• Utilizes company and department resources to maintain knowledge of loan operations policies and procedures as well as state and federal regulations to ensure compliance in loan packages
• Manages a high-volume pipeline, with an average of 50 loan applications during peak time
• Conducts research and makes informed decisions regarding issues relating to mortgage loan processing
• Uses time management skills to balance workload while receiving inbound calls, emails, and meetings
• Meets department and individual goals such as: turn time, NPS, audit scores, checklist items completed, phone response time, email response times, closing percentages, etc
• Documents detailed and descriptive notes of customer interactions in loan originations system (LOS) to support internal audits and provide appropriate customer support
• Serves as the main point of contact for our applicants; obtain base understanding of how sister departments in originations deliver updates on their behalf
• Works and communicates in a one-to-one relationship with a loan officer/originator and approximately three to five retail partners to remain aligned on the status of loan applications
• Provides process education and expectations to customers and retail home centers using various methods of communication, such as calls, texts, emails, notes, and the online express portal
• Maintains department telephone availability of five and half hours during an eight-hour shift daily
• Responds to voicemails within 24 hours
• Meets call quality and customer service standards including but not limited to quality, accuracy, loan turn time, and Net Promoter Score (NPS)
• Utilizes notes within LOS to communicate the status of applications and follow up with applicants and retail partners
• Attends training sessions, monthly and quarterly meetings for process improvements, training, and team building
• Completes compliance training regularly through the company portal
• Provides peer-to-peer coaching; processing works closely with other departments (closing, audit, land exam) and peer-to-peer coaching is expected and encouraged with processors and sister departments

Skills

• High School diploma or equivalent required
• Minimum of 1 year of related experience required
• Must have proficient computer skills with ability to navigate Microsoft Office Suite
• Ability to conduct research, multitask, and quickly adjust prioritization of loan files
• Understanding of relevant regulations and compliance standards relating to federal and state lending practices
• Great attention to detail, organizational skills, ability to perform under pressure while maintaining accuracy
• Positive, resilient attitude while remaining flexible to change
• Possesses a strong team-oriented mindset and communicates timely with fellow team members to assist with volume and resolve issues as needed
• Self-motivated and dependable
• Ability to work in a solution oriented, team environment
• Ability to provide excellent customer service and build positive relationships with clients
• High level of integrity and professionalism to handle sensitive financial information
• Must have excellent written and verbal communication skills as well as phone and text etiquette
• Willing to learn, hard-working, determined, and assertive
• 2 years of related experience preferred
• Previous experience with loans preferred
• Familiarity with loan origination systems preferred

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

Company Overview