IT Support Technician

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. They are seeking an IT Support Technician to provide exceptional service and support to their employees and contractors. The role involves responding to IT-related help desk tickets, providing both on-site and remote support, and ensuring high levels of customer satisfaction.

Responsibilities

• Be the initial point of contact for IT related help desk tickets created by First Help Financial employees and contractors
• Provide on-site and remote support for all desktop, networking, and server related issues
• Offer a high level of customer service by responding to all tickets, performing problem analysis, triaging the tickets, and follow through to resolution
• Configure, setup, test, and troubleshoot a variety of hardware including desktops, laptops, printers, and mobile devices
• Provide support for all third-party software applications used by FHF employees
• Create and edit process documentation as required
• Deliver training to end-users as required
• Other responsibilities as they arise will be assigned

Skills

• Strong knowledge of Windows 11 desktop environment and support of common issues
• Understanding of ITIL practices and experience working with a help desk ticketing system
• Demonstrated historical career stability
• Premier customer service focused
• Familiarity with support of desktop/laptop related hardware and peripherals
• Experience in support of any of the following Azure AD, M365, Okta, Nice in-contact, Outlook, Teams, Sonicwall, and MS Intune
• Knowledge of Active Directory and the ability to support user accounts and provide basic domain level support service
• Basic networking experience and ability to do basic troubleshooting within the local LAN and remote users home networks
• Can manage multiple tasks with different priorities
• Understanding of general IT concepts and a passion for technology
• Willingness to work off hours and provide on-call support when needed

Benefits

• Competitive health, and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program to enhance your career with us

Company Overview

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