IT Helpdesk Technician

N2 Solutions is a dynamic and growing digital transformation company specializing in marketing, IT services, and business solutions. As an IT Helpdesk Technician, you will provide exceptional technical support and solutions to clients, ensuring their technology needs are met effectively. Your responsibilities will include troubleshooting software issues, setting up new computers, and managing client communications regarding project statuses.

Responsibilities

• Monitor remote monitoring and management systems alerts and notifications, and respond accordingly through service tickets
• Provide technical support service to clients; troubleshoot and resolve software issues/Windows issues
• New computer set-ups, UPS installation, printer issues and installs, software installs, AP installs
• Perform project-based work such as network infrastructure or server hardware/software upgrades/migrations
• Create network documentation and procedural documentation for internal and client audiences
• Develop good working relationships with clients and team members
• Effectively communicate technical & business concepts to clients on all levels
• Work with minimum of direct supervision or guidance from others
• Act in the capacity of a project coordinator; keeping the client informed of your current work status, coordinate with the client any downtime, and keeping the project manager and client informed of schedule and scope changes
• Remain up to date regarding relevant technology issues and advances

Skills

• Proven experience in technical support or help desk roles
• Strong knowledge of software troubleshooting and computer management
• Familiarity with IT support processes and desktop support tasks
• Excellent communication skills and customer service orientation
• IT Support 1 year (Required)
• Experience with network administration is a plus
• Relevant certifications (e.g., CompTIA A+, ITIL) are preferred but not mandatory
• Switching, Routing and Firewall: 1 year (Preferred)

Benefits

• Health, dental, and vision insurance
• Paid time off and flexible work arrangements
• Opportunities for professional development and career growth
• A collaborative and dynamic work environment

Company Overview