Bilingual - Associate, Sales & Customer Service (March)

BrokerLink is part of Intact Financial Corporation, and they are seeking a Bilingual Sales and Customer Service Associate to join their inbound call center team. The role involves advising customers on insurance products, processing payments, and providing exceptional customer service.

Responsibilities

• Play a key role in optimally protecting our customers' most valuable assets by advising them on appropriate insurance products, answering their product questions and guiding them through the next steps
• Analyze individual customer needs, promote and cross-sell personal insurance products and services
• Accept and efficiently process payment method changes, ensuring that customer accounts are updated in an accurate and timely manner
• Handle telephone and electronic inquiries from existing customers in a professional and timely manner, providing exceptional customer service and resolving issues promptly

Skills

• At least one year of customer service experience required; previous call center experience is preferred
• Excellent communication skills, with the ability to simplify complex information for customers and colleagues, and the ability to understand and empathize with others
• Tech-savvy abilities, with confidence in navigating various systems
• Ability to multi-task and remain calm under pressure
• You must be prepared to study for and pass the provincial insurance licensing exam with the support of our in-house training team
• Bilingual (French and English) - Need to process claims files from English-speaking clients on a regular basis
• No Canadian work experience required however must be eligible to work in Canada
• Previous experience in sales and customer loyalty is highly desirable

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more
• Annual bonus target, based on the base salary, with a potential payout of up to double the target
• Pension offerings provide flexibility and long-term security for our employees beyond their careers

Company Overview