Customer Support Specialist- 1 Year

Deseret Mutual Benefit Administrators (DMBA) is a non-profit organization that administers benefits for companies affiliated with The Church of Jesus Christ of Latter-day Saints. They are seeking dedicated full-time Customer Support Specialists to assist participants with provider-related questions and transactions, contributing to a supportive work environment and professional growth.

Responsibilities

• Help participants over the phone with provider-related questions and transactions
• Deliver exceptional support through phone and email while building valuable knowledge in employee benefits

Skills

• High school diploma or equivalent
• Basic computer skills and comfort using technology
• Proficiency in spoken and written English
• You bring professionalism and respect to every interaction
• You stay calm, patient, and positive, even when navigating difficult conversations
• You're organized, proactive, and ready to take the initiative
• You value teamwork and relationships, and you build trust through integrity and accountability
• You're passionate about making a difference while balancing work and home life
• Genuine passion for delivering exceptional customer service
• Strong problem-solving skills and ability to handle challenges with grace
• Excellent attention to detail and follow-through
• Self-motivated, dependable, and able to work independently
• Strong listening and communication skills
• Previous experience in a customer service call center or phone-based support role

Benefits

• Rich medical, vision and dental benefits with low premiums. One of the top health plans in Utah
• Rich retirement planning: including 401(k) company match, 8% EDRC Employer Discretionary Retirement Contribution (we just give you free money for retirement), life insurance, and full service Financial Planners onsite at no cost
• Generous paid leave plan that starts accruing your first day, your birthday off, additional sick leave and 12 paid holidays
• Award winning wellness program with health coaching, ability to earn 3 additional days off a year, fun activities and an onsite gym.
• Tuition reimbursement
• Career development through company sponsored programs and over 5000 on-demand online training courses.
• Hybrid work schedules available depending on position
• Employee Assistance Program

Company Overview