Technical Communications Specialist Level 1

SCC Soft Computer is seeking a Technical Communications Specialist Level 1 who will develop user manuals, online help systems, and release notes. The role requires intermediate writing skills and project management experience, and involves collaboration with product teams to ensure accurate documentation.

Responsibilities

• Creates user manuals, online help systems and release notes for multiple product teams
• Maintains knowledge of current information development principles, theories, and concepts. Actively applies them to his or her work
• Coordinates interviews with subject matter experts from product teams, attends trainings, and reads specifications and other technical materials/activities as necessary to learn and maintain an intermediate level knowledge of the company’s products. Applies knowledge to ensure the accuracy and completeness of published and internally circulated documentation
• Learns and maintains intermediate knowledge of the tools and applications used in the Technical Communications industry, which include word processing, desktop publishing, and help authoring applications
• With some direction, manages their work in terms of determining objectives, planning activities, and tracking progress. Assigned projects are moderate to large in scope and complexity
• Contributes to department discussions. Contributes to the creation and maintenance of department standards, processes, templates, etc. Encourages effectiveness within the department
• Complies with all company-approved procedures, directives, and guidelines. Understands department and company initiatives
• Performs other duties as assigned

Skills

• An Associate's Degree in English, Technical Writing, or related field
• Previous experience documenting software applications including user documentation and implementation documentation
• Must have intermediate writing skills, industry tools knowledge, product knowledge, and project management experience
• Must have the ability to define priorities and respond with guidance in a rapidly changing environment
• Develops solutions to a variety of problems. Solutions are in-line with department policies, objectives, and goals
• Bachelor's Degree preferred
• Basic knowledge of CSS/HTML preferred

Company Overview

Company H1B Sponsorship