IT Technician

Catalyst Family is seeking an IT Technician to support the region in installing and maintaining PCs, hardware, and software. The role involves providing IT support to users, troubleshooting network environments, and maintaining documentation for service calls.

Responsibilities

• Install, support, and maintain PC hardware including: desktops, laptops, monitors, printers, and audiovisual equipment
• Install, support and maintain PC applications in a Windows 10/11 Hybrid AzureAD/Entra environment. Software includes Office 365, Adobe Applications, TeamViewer
• Install, support, and maintain iOS devices (iPhone 8/13/14/15, iPad 6 Gen and up). Management of iOS devices through JAMF MDM solution
• Troubleshooting of small-scale network environments, resolving issues with routers, switches, modems, MFP copiers, etc
• Maintain proper documentation, as required by the leadership of Corporate IT, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation
• Provide IT support to users within the office and at off-site locations remotely and in person
• Interact with users and staff at the technical level, as required
• Carry out special tasks at Management's direction
• Support of helpdesk for appropriate level requests
• Assist in planning IT budget needs
• Perform other duties as assigned

Skills

• High School Diploma
• 1-3 years' experience as a help desk or desktop support technician
• AA degree in IT or related field
• IT Certification

Benefits

• Medical, Dental, and Vision Benefits
• Life, Accidental Death & Dismemberment (AD&D), and Long-Term Disability (LTD) employer paid coverage
• 401(k) Retirement plan and Employee Assistance Program (EAP)
• Personal Health Advocate
• Paid vacation, sick time, and holidays
• Education Reimbursement Program
• Commuter pre-tax benefit
• Discounted childcare
• Access to the Calm app
• Tickets at Work employee discounts
• Be constantly in a learning and growth process with training and professional growth advisory

Company Overview

Company H1B Sponsorship