**Experienced Customer Service Representative (Remote) – Healthcare Support**

At arenaflex, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Customer Service Representative, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to live healthier lives. Join our team and be part of a culture that values diversity, inclusion, and growth. **About arenaflex** arenaflex is a global organization that's redefining the future of healthcare. We're not just a company – we're a community of passionate individuals who share a common goal: to make a meaningful impact on people's lives. Our commitment to health equity and social responsibility drives everything we do, from our innovative products and services to our comprehensive benefits and career development opportunities. **Job Summary** As an Experienced Customer Service Representative, you'll work in a fast-paced call center environment, providing exceptional support to patients, providers, and medical staff. You'll be responsible for resolving moderate to complex issues, scheduling appointments, and verifying patient information. Your excellent communication and problem-solving skills will enable you to navigate high-volume data entry, process medication refills, and respond to inquiries from patients, providers, and internal medical personnel. **Key Responsibilities** * Answer a minimum of 11 calls per hour, resolving moderate to complex issues * Schedule and verify appointments in clinical information systems * Verify and update patient demographic and insurance information * Send and receive tasks to Provider offices to assist patients with access to medical care * Receive and process expedited, stat, and at-risk referrals * Contact patients to advise of appointment and referral status * Perform extreme high-volume data entry * Process and resolve expedited patient complaints * Review and process medication refills * Respond proactively to inquiries from patients, providers, and internal medical personnel **Essential Qualifications** * High School Diploma or equivalent * 6+ months of call center experience * 6+ months of customer service experience * Proficiency with Microsoft Office applications (Excel, Outlook, Word) * Must be 18 years of age or older * Flexibility to work any of our 8-hour shift schedules during normal business hours (7am-8pm, Monday-Friday; 7am-5pm, Saturday-Sunday) **Preferred Qualifications** * Medical terminology knowledge * Advanced knowledge of insurance products * Training in a medical office-related field * CPT and ICD-10 coding **Soft Skills** * Ability to demonstrate exceptional customer service and telephone etiquette * Solid oral and written communication skills * Strong listening, critical thinking, decision-making, and problem-solving skills * Ability to prioritize call types **Compensation and Benefits** * Hourly range: $16.00 - $28.27 per hour (based on local labor markets, education, work experience, certifications, etc.) * Comprehensive benefits package * Incentive and recognition programs * Equity stock purchase and 401(k) contribution (subject to eligibility requirements) **Work Environment and Culture** * Remote work opportunities * Flexible scheduling to accommodate your needs * Collaborative and inclusive team environment * Opportunities for growth and development in a dynamic industry * Recognition and rewards for outstanding performance **Diversity, Equity, and Inclusion** * arenaflex is an Equal Employment Opportunity/Affirmative Action employer * We value diversity and inclusion in all aspects of our business * Our mission is to help people live healthier lives and make the health system work better for everyone **How to Apply** If you're passionate about making a difference in people's lives and are looking for a challenging and rewarding career opportunity, apply now to join our team at arenaflex. Apply for this job