Credentialing Analyst- Customer Operations

Allergan Aesthetics, an AbbVie company, develops and markets a portfolio of leading aesthetics brands and products. They are seeking a Credentialing Analyst to ensure the accuracy and compliance of customer data while collaborating with various departments to support commercial operations.

Responsibilities

• Perform data validation to ensure quality and notify appropriate business partners when quality issues arise
• Ensure customer data is uniform, complete, accurate, and compliant
• Possess advanced knowledge of Credentialing processes/procedures for all customer account settings, identify problems, and generate solutions
• Lead or attend cross-functional calls with customers, sales, and/or internal teams to resolve customer issues
• Analyze data, identify trends, and locate root causes to identify better ways to conduct business
• Design, pull, and/or interpret a variety of operational performance reports
• Conduct complex data mining activities and analysis via multiple business systems (I.E. SAP, CRM, DSP), dependent on business requirements
• Take ownership of tasks/projects and drive them to completion/implementation without additional prompting
• Provide timely updates on tasks/projects
• Exhibit superior verbal and written communication skills
• Demonstrate high level of knowledge and confidence in decision making
• Identify and/or generate solutions despite ambiguity
• Take initiative to identify data clean up needs and proactively initiate resolution

Skills

• High School diploma required; associate's or bachelor's degree preferred
• Effective communication skills (presentation, document writing, coaching)
• Strong analytical and problem-solving skills
• Advanced Microsoft Excel skills and other database query solutions
• Ability to learn and adapt to new technologies and changing processes
• Excellent organizational skills, attention to details, and ability to prioritize effectively
• Ability to take initiative and make quality decisions
• Experience with customer master or master data management solutions
• SAP and Salesforce experience preferred

Benefits

• Paid time off (vacation, holidays, sick)
• Medical/dental/vision insurance
• 401(k)

Company Overview