Call Center Agent - National Bank
Capital Management Services is a compliance-focused call center headquartered in Amherst, NY, specializing in 1st party collections for a national bank. They are seeking professional, tech-savvy team members to assist customers with their credit card payments and promote a positive customer experience.
Responsibilities
- Call current customers to remind them of recently missed payments
- Assist customers in understanding options to resolve their past-due balances
- Utilize technology systems for account updates and documentation
- Handle both outbound and inbound calls professionally
- Promote a positive customer experience and represent the bank's offerings
Skills
- Excellent verbal communication and active listening skills
- Strong customer service experience (retail, hospitality, or call center)
- Comfortable using computer systems and entering data accurately
- Typing proficiency
- Must be able to work in-office in Amherst, NY (14221)
- 1st party collections, financial services, or debt resolution experience
- Bilingual/multilingual skills are a plus
Benefits
- Health, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off (PTO)
- On-the-job trainingcareer development
- Work-from-home opportunities
- Employee referral bonuses
- Advancement opportunities
Company Overview
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