[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Thomson Reuters is a global leader in providing trusted content and technology for professionals across various sectors. They are seeking a Customer Service Specialist who will resolve customer issues and provide high-quality service through various channels, ensuring customer satisfaction and retention.

Responsibilities

• Provide timely, accurate and value-adding customer service to clients through voice and non-voice channels
• Be accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes, including but not limited to: Availability, Quality, and Adherence
• Ensure each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention
• Use analysis along with policies and procedures to resolve customer issues
• Assist with department projects as needed
• Perform other related duties as identified or assigned

Skills

• Customer service experience required, preferably in a call center environment
• Professional attitude and strong service orientation
• Effective analytical and decision-making skills
• Excellent verbal and written communication skills required with the ability to interact professionally with internal and external customers
• High motivation required with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
• Strong organizational, problem solving, and time management skills
• Working knowledge of computer systems, including but not limited to Microsoft Office products
• High school diploma required
• Bachelor's degree preferred

Benefits

• Flexibility & Work-Life Balance
• Career Development and Growth
• Industry Competitive Benefits
• Culture
• Social Impact
• Making a Real-World Impact
• Market competitive health, dental, vision, disability, and life insurance programs
• Competitive 401k plan with company match
• Competitive vacation, sick and safe paid time off
• Paid holidays (including two company mental health days off)
• Parental leave
• Sabbatical leave
• Optional hospital, accident and sickness insurance paid 100% by the employee
• Optional life and AD&D insurance paid 100% by the employee
• Flexible Spending and Health Savings Accounts
• Fitness reimbursement
• Access to Employee Assistance Program
• Group Legal Identity Theft Protection benefit paid 100% by employee
• Access to 529 Plan
• Commuter benefits
• Adoption & Surrogacy Assistance
• Tuition Reimbursement
• Access to Employee Stock Purchase Plan

Company Overview