[Remote] Legal Collections Associate

Note: The job is a remote job and is open to candidates in USA. International Workplace Group plc has been a leader in the flexible workspace revolution for over 30 years, providing innovative workspace solutions for various organizations. They are seeking a Legal Collections Associate to act as a liaison with debt collection agencies, manage delinquent accounts, and support recovery efforts through effective communication and data analysis.

Responsibilities

• Act as a liaison between our company and external debt collection agencies
• Collaborate with partner agencies to strategize and execute collection efforts on delinquent accounts
• Provide timely support and guidance to external partners to optimize recovery performance
• Communicate regularly via phone and email with agency representatives to resolve issues and coordinate case actions
• Directly engage with delinquent clients via phone and email to collect on past-due debts when necessary
• Negotiate payment arrangements and ensure compliance with company policies and applicable regulations during client interactions
• Analyze collection data using Excel and other Microsoft Office tools to identify trends and opportunities for improvement
• Prepare reports and summaries for internal stakeholders regarding collection progress and performance metrics

Skills

• Substantial experience in debt collections or a related field
• Proficiency in Microsoft Excel and other Office applications; ability to analyze and interpret data effectively
• Strong verbal and written communication skills; ability to build and maintain professional relationships with external partners and clients
• Detail-oriented with the ability to manage multiple priorities and deadlines
• Familiarity with legal collections processes and terminology
• Experience working with third-party collection agencies
• Knowledge of compliance standards in debt collection

Benefits

• Excellent benefits

Company Overview