[Remote] Critical Response Specialist

Note: The job is a remote job and is open to candidates in USA. Bumble Inc. is an equal opportunity employer dedicated to creating healthy and equitable relationships. As a Critical Response Specialist, you will investigate high-risk escalations and collaborate with various teams to ensure the safety of the global community.

Responsibilities

• Investigate and respond to time-sensitive, high-risk escalations involving child sexual abuse and exploitation, physical and sexual violence, trafficking, terrorism, and other critical safety concerns, ensuring prompt and responsible outcomes
• Review and assess complex cases by analysing user behaviour, evidence, and contextual signals to determine appropriate enforcement or support actions
• Respond to urgent requests from government authorities, law enforcement, and NGOs, partnering closely with Legal and Policy teams to ensure accuracy, compliance, and care
• Support members impacted by safety incidents using trauma-informed, empathetic practices that reflect Bumble’s values of Respect and Courage
• Follow established escalation procedures for complex or ambiguous cases, independently managing defined decisions and escalating to senior team members when risk thresholds are met
• Collaborate with cross-functional partners to identify operational challenges and contribute insights that help improve tools, workflows, and escalation processes
• Participate in on-call rotations, including nights, weekends, and holidays, to support a global community

Skills

• Typically requires 1–3 years of experience, though we welcome candidates with alternative backgrounds that demonstrate equivalent skills
• Experience in Trust & Safety, online operations, law enforcement response, or a related field involving investigation of harmful or criminal behaviour
• Demonstrated ability to identify and investigate users who seek to commit serious harm or crimes on online platforms
• Experience working with external partners such as law enforcement, government agencies, or NGOs, particularly in child safety and violence-prevention contexts
• Comfortable reviewing sensitive and graphic content as a core part of the role, with an understanding of personal wellbeing practices and the importance of seeking support
• Strong analytical and critical-thinking skills, with the ability to prioritise effectively in fast-moving, high-stakes environments
• Clear and thoughtful written and verbal communication skills, with the ability to document findings and share information with targeted audiences
• A collaborative, accountable working style — you take ownership, work across teams with purpose, and adapt with an agile mindset
• Proficiency in Portuguese, French, or another additional language is a plus

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