[Remote] Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Academy of Art University is seeking enthusiastic, customer-oriented individuals to join the Contact Center Team. This is a remote, full-time, entry-level position with incredible opportunity for growth within all departments of the Academy.

Responsibilities

• Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
• Efficiently obtain information from Academy callers, prospective and current students, educators and/or industry contacts
• Perform heavy outbound call activities to support Academy’s Admissions efforts in setting up students for success through Open House, Campus Visits and other Academy event invites and opportunities
• Ensure Academy of Art University calls and inquiries are handled with highest level of customer satisfaction
• Effectively manage Academy’s social media marketing channels, content, campaigns and day-to-day activities
• Collaborate with Marketing and Admissions Departments to stay well-informed of Academy highlights and new program offerings
• Ensure proper protocol and procedures are followed across all Academy interactions from all communication channels

Skills

• Excellent and professional verbal and written communication skills
• Ability to listen attentively and assess callers' needs
• Ability to organize, problem solve, multitask and prioritize
• Ability to work under pressure in a fast-paced, dynamic environment
• Positive attitude and strong interpersonal skills
• Excellent computer experience, MS Word, Excel and Outlook
• Previous receptionist or call center experience preferred
• Experience with Salesforce and PeopleSoft is a plus but not required

Benefits

• Health insurance
• 401k options
• Paid vacation based on years of service (15 days' accrual at start)
• Paid holidays
• Paid sick leave
• Commuter benefit program
• An opportunity to take one undergraduate course tuition free each semester

Company Overview