Marketplace Analyst

1-800-FLOWERS.COM, Inc. is seeking a Marketplace Analyst to optimize the performance and profitability of their marketplace channels. The role involves delivering data-driven insights, monitoring marketplace health, and collaborating with various teams to drive revenue growth across key platforms.

Responsibilities

• Monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart), tracking KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery
• Analyze trends to identify growth opportunities and operational risks across brands and platforms
• Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar)
• Conduct SKU-level, brand-level, and channel-level performance deep dives to support merchandising and marketing decisions
• Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement)
• Provide category insights to inform marketplace strategy and identify industry trends affecting floral, gourmet gifting, and perishable product categories
• Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores
• Alert cross-functional teams to emerging risks or SLA compliance issues
• Support root-cause analysis for performance disruptions (e.g., fulfillment failures, listing suppressions, algorithm changes)
• Support dynamic pricing analysis to maintain competitiveness while protecting margin across perishable and non-perishable inventory
• Evaluate fee structures, ad spend efficiency, and promotions to ensure healthy contribution profit
• Assist with modeling financial impact for assortment or pricing changes
• Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing to deliver insights that drive channel strategy
• Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams

Skills

• Highly analytical and detail-oriented
• Comfortable working with large datasets, dashboards, and cross-functional teams
• Experience in a fast-paced retail environment
• Ability to monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart)
• Track KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery
• Analyze trends to identify growth opportunities and operational risks across brands and platforms
• Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar)
• Conduct SKU-level, brand-level, and channel-level performance deep dives
• Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement)
• Provide category insights to inform marketplace strategy
• Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores
• Alert cross-functional teams to emerging risks or SLA compliance issues
• Support root-cause analysis for performance disruptions
• Support dynamic pricing analysis to maintain competitiveness while protecting margin
• Evaluate fee structures, ad spend efficiency, and promotions
• Assist with modeling financial impact for assortment or pricing changes
• Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing
• Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams

Benefits

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
• Flexible Spending Account
• Health Savings Account
• 401k retirement program
• Mental health resources/ Employee Assistance Program
• 80 hours of paid vacation time (accrued on an hourly basis)
• 9 paid holidays
• 30% employee discount across our family of brands
• Potential eligibility for annual merit-based wage increase, if applicable

Company Overview

Company H1B Sponsorship