[Remote] HVAC Warranty Claims Coordinator

Note: The job is a remote job and is open to candidates in USA. Ferguson is a leading provider of quality supplies across various industries, striving to simplify complex projects for its customers. They are currently seeking a highly motivated HVAC Warranty Claims Coordinator to manage warranty claims for multiple vendors, ensuring compliance with vendor rules and timelines while maintaining effective communication with internal and external stakeholders.

Responsibilities

• Submitting eligible claims on various vendor portals & adhering to vendor rules, timelines & requirements
• Issuing customer credit memos in Trilogie
• Issuing debits as needed
• Achieve the required submission goal daily/monthly
• Researching/resolving any claim related issues
• Daily communication with internal branch associates, external customers, and vendors
• Detailed tracking of approved and denied claims
• Assisting branches/customers with part returns
• Reconciliation of vendor payments, customer credits, discrepancies
• Participate in group Teams calls periodically
• Participate in Bi-Annual audit reconciliations
• Assist on special projects
• Work overtime as needed during peak season

Skills

• Ability to perform repetitive tasks with a high degree of accuracy
• Solid computer skills including MS Office
• Excellent interpersonal & communication skills
• Must be able to handle multiple vendor lines and their requirements and follow SOP's
• Comfortable dealing with internal associates, external customers, and vendors
• Must be able to work independently

Benefits

• Health
• Dental
• Vision
• Paid time off
• Life insurance
• 401(k) with a company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities

Company Overview

Company H1B Sponsorship