[Remote] Customer Service and Rebate Processing Specialist

Note: The job is a remote job and is open to candidates in USA. Prism Data Consulting is a women-led organization focused on climate change mitigation and helping data professionals find their best fit. They are seeking a Customer Service and Rebate Processing Specialist to provide exceptional customer service, troubleshoot inquiries, and manage data entry and filing systems.

Responsibilities

• Provide basic troubleshooting and recommend solutions to customer inquiries
• Enter and verify data into various database applications
• Maintain electronic and hard-copy filing systems of applications and supporting documents
• Communicate effectively with team members and other departments to service customers
• Provide exceptional customer service through email and phone interactions

Skills

• Minimum of a high school diploma or equivalent
• Availability for an 8-hour shift within the hours of 8 am to 6 pm
• At least 6 months of related work experience in a call center environment
• Proficiency in 10-key data entry and experience with Microsoft programs, including Word, Excel, and Access
• Strong attention to detail, organizational skills, and excellent written and verbal communication skills
• Experience in a data entry processing and customer-centric call center environment
• Background in energy efficiency or utility fields
• Bilingual in English and Spanish

Benefits

• Opportunity for discretionary annual bonuses
• Comprehensive benefits package including 3 weeks of paid vacation
• Paid holidays
• 401(k) retirement plan with employer matching

Company Overview