[Remote] Service Writer

Note: The job is a remote job and is open to candidates in USA. Dynatron Software, Inc. is transforming the automotive service industry with intelligent SaaS solutions. They are seeking a detail-oriented Warranty Processing Specialist to help dealership service departments maximize reimbursement opportunities by preparing and submitting compliant labor and parts rate increase requests.

Responsibilities

• Review customer pay repair orders (ROs) within Dynatron’s software to ensure alignment with manufacturer and state requirements
• Calculate average labor rates and parts markups using qualifying ROs and preset guidelines
• Prepare accurate, complete filing packages for submission to manufacturers, including summaries, supporting documentation, and required forms
• Submit warranty labor rate and parts rate increase requests within specified timelines
• Ensure full compliance with all manufacturer rules, guidelines, and filing deadlines
• Respond to inquiries from dealerships or manufacturers regarding filing status, documentation, or clarifications
• Maintain organized records and communicate filing updates to dealership management when necessary
• Stay current with evolving manufacturer policies, warranty reimbursement rules, and state laws
• Identify patterns and insights that help improve accuracy and approval rates
• Participate in special projects and contribute to internal process improvements as needed

Skills

• 1-2 years of experience in an automotive dealership service department (warranty administration, service advisor, technician, or service management experience preferred)
• Proficiency in Microsoft Excel and document preparation tools
• Understanding of manufacturer warranty policies and ability to follow detailed guidelines
• Strong organizational and time management skills with a focus on accuracy and timeliness
• Excellent written and verbal communication skills
• Analytical mindset with the ability to recognize patterns and solve problems independently
• Ability to work remotely with minimal supervision and manage multiple submissions in a fast-paced environment

Benefits

• Comprehensive health, vision, and dental insurance
• Employer-paid short- and long-term disability and life insurance
• 401(K) with competitive company match
• Flexible PTO and 11 paid holidays
• Branded welcome swag and home office setup support for remote employees

Company Overview