[Remote] Field Service Engineer - PA

Note: The job is a remote job and is open to candidates in USA. Agilent Technologies is a leading company in scientific instrumentation, and they are seeking a Field Service Engineer to support customers by installing, maintaining, and repairing various systems. The role involves delivering integrated solutions, ensuring customer satisfaction, and training others in the field.

Responsibilities

• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repairs
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may affect product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and application software
• Train other field engineers and customers in the solutions

Skills

• A bachelor's degree in a science or engineering discipline—such as chemistry, analytical sciences, biomedical engineering—or equivalent education and experience
• 1+ years of experience in a similar position or experience as an end-user
• Experience with troubleshooting and problem-solving
• Verbal and written communication is clear, respectful, and timely
• You have a valid driver's license
• Enjoy traveling and visiting customers, including some overnight travel as needed
• Must consent to participate and meet Agilent-approved customer/vendor credentialing requirements necessary to gain access to customer sites
• Experience with Agilent solutions is desired but not essential

Benefits

• Eligibility for bonus
• Stock
• Benefits

Company Overview

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