[Remote] Member Support Associate (HRA)

Note: The job is a remote job and is open to candidates in USA. Vitable is a health benefits platform focused on improving healthcare accessibility for everyday workers. They are seeking a licensed insurance agent to provide high-touch support to members, assisting them with insurance enrollments and navigating the healthcare system. Responsibilities • Providing customers a seamless support experience • Submitting applications to the carrier and owning till approval • Helping customers navigate the healthcare system • Quickly identifying and resolving issues for customers when transactions and experiences don’t go exactly as planned • Comprehensively documenting phone calls and emails with members in Zendesk • Answering qualifying and benefit specific questions • Providing phone and email coverage for our members as scheduled Skills • Are a licensed insurance agent • Have experience working with Healthcare.gov and/or other state based exchanges such as Covered California • Communicate clearly and effectively in both verbal and written formats • Demonstrate patience, empathy, and the ability to stay composed under stress • Apply your insurance expertise to guide individuals through the process of signing up for health coverage • Navigate and perform confidently within support or sales-based digital platforms • Have experience using Zendesk • Have 5+ State Licenses • Are fluently bilingual Benefits • 100% Silver Plan + Full Medical Coverage • Dental and Vision Coverage • 401(k) and Life Insurance • Access to Vitable’s Primary Care membership • Unlimited PTO • Remote-first culture with a supportive team • MacBook and any other gear you need • Home office setup stipend • Competitive equity package Company Overview • Vitable Health offers primary care and mental health services through membership. It was founded in 2020, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 51-200 employees. Its website is https://www.vitablehealth.com. Apply tot his job Apply To this Job