[Remote] Enrollment Technician II (Remote)

Note: The job is a remote job and is open to candidates in USA. CareFirst BlueCross BlueShield is seeking an Enrollment Technician II responsible for ensuring accurate and timely enrollment of members into their systems. The role involves coordinating with various teams and managing complex accounts to resolve discrepancies and maintain enrollment accuracy. Responsibilities • Enroll subscribers and dependents for all lines of business as requested via fax, U.S. mail, and/or e-mail for complex accounts. Verify enrollment status, make changes to membership records, research and resolve enrollment system discrepancies, process membership terminations, and other forms of enrollment events. Complete monthly reconciliation processes and resolve discrepancies in a timely manner • Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill • May assist with initial training for new hires and training refreshers for experienced hires Skills • High School Diploma or GED • 3 years' experience in membership enrollment, member services, billing, claims operations, and/or data analysis • Must be able to work effectively in a team environment • Must be able to adapt swiftly to multiple and rapidly changing priorities • Must be able to learn and comprehend details of client accounts, process flow diagrams, and health insurance enrollment software • Must be able to work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate CareFirst system • Must be able to utilize Microsoft Office Suite, especially Excel • Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence • Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging • Must be eligible to work in the U.S. without Sponsorship Benefits • Comprehensive benefits package • Various incentive programs/plans • 401k contribution programs/plans Company Overview • CareFirst. It’s not just our name. It’s our promise. It was founded in 1934, and is headquartered in Baltimore, Maryland, USA, with a workforce of 5001-10000 employees. Its website is https://individual.carefirst.com. Apply tot his job Apply To this Job