Business Operations Manager (Importer / Wholesale Distribution)

We are building a lean import & wholesale distribution business focused on B2B buyers (Amazon sellers and ecommerce brands). This role is not for a VA or task executor. We are hiring an Operations Manager who owns outcomes, runs systems, and keeps the founder completely out of day-to-day execution. If you enjoy building order out of chaos, running processes end-to-end, and being accountable for results — keep reading. What This Role Is You will own daily operations across: Order flow Supplier coordination Logistics tracking SOP execution Contractor management Weekly reporting Your success is measured by how little the founder is needed. What This Role Is NOT: Not admin support Not hourly task work Not strategy or vision Not a marketing role Not a “figure-it-out-with-the-founder” role You execute within clear guardrails and escalate only when required. Key Responsibilities: Manage purchase orders from placement to delivery. Coordinate with sourcing partners and logistics providers. Track timelines, quality checks, and fulfillment. Maintain and improve SOPs for all repeatable processes. Manage any supporting contractors or VAs. Send a weekly executive summary (metrics, risks, exceptions). Resolve routine issues independently. Decision Authority You may decide independently on: Routine supplier coordination Order processing and reorders Contractor task assignment Issue resolution within approved tolerances You must escalate: Capital expenditures above agreed limits Margin falling below set floors New product categories Legal or compliance risks Success Metrics On-time order fulfillment Margin consistency Low escalation frequency Complete and documented SOPs Founder time saved Effort is not measured. Outcomes are. Compensation Fixed monthly retainer Performance-based bonus tied to operational stability and margin protection. (No hourly tracking.) Ideal Candidate Experience in operations, logistics, or ecommerce/importing. Calm, organized, and process-driven. Strong written communication Comfortable with ownership and accountability Able to work independently without micromanagement 90-Day Expectation Within 90 days, you will: Fully document operations Run the business without founder involvement Deliver clean weekly reporting Make your role partially replaceable To Apply Please include: 1. A brief description of a system you’ve owned end-to-end. 2. An example of how you handle problems without escalation 3. Why outcome-based roles appeal to you Applications without these will not be considered. Apply tot his job Apply To this Job