**Experienced Insurance Customer Service Representative – Building Long-Term Relationships with arenaflex Clients**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As an Insurance Customer Service Representative, you'll play a vital role in providing top-notch support to our policyholders, ensuring their needs are met, and their relationships with arenaflex are built on trust and understanding. **About arenaflex** arenaflex is a leading financial services provider dedicated to helping individuals and businesses achieve their financial goals. With a strong focus on customer satisfaction, we strive to create a positive and supportive work environment that fosters growth, innovation, and collaboration. Our team of experts is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. **Key Responsibilities** As an Insurance Customer Service Representative, you'll be responsible for: * Delivering consistent, high-quality service to internal and external customers, maintaining strict confidentiality in all matters. * Completing training and testing within 90 days from date of hire to obtain and maintain state Property & Causality License (if not currently licensed). * Processing personal line changes and endorsements. * Conferencing with customers and potential customers to obtain complete and accurate information to be used to prepare quotes. * Accessing carrier web sites to input, update client information. * Promptly and successfully completing all compliance training as determined by the compliance department. * Serving as a point of contact for policy holders to obtain information regarding policies, beneficiaries, etc. * Receiving and processing customer payments. * Interviewing prospective customers to obtain data about their needs and reviewing any existing coverage. * Assisting group coverage clients in understanding and implementing employee group policies. * Communicating with existing policyholders to review changing needs and suggest changes in policies. Developing long-term relationships with clients and underwriters. * Assisting policyholders in the event of a claim. Monitoring claims to ensure they are settled timely and equitably for both the client and company. * Attending department and company meetings/training, which may be outside of regularly scheduled work hours. * Performing any other related duties as required or assigned. **Essential Qualifications** * Minimum of high school diploma or equivalent; college degree or currently pursuing preferred. * Current P & C insurance license or become licensed within 6 months. * Current Life & Health insurance license or become licensed within 6 months. * Excellent customer service skills. * Ability to multi-task. * Friendly and willing to provide assistance to others. * Ability to cope in a fast-paced job environment. * Critical thinking and problem-solving skills. * Willingness to learn new skills and ability to adjust to changes quickly. **Preferred Qualifications** * 1-2 years of experience in insurance customer service or a related field. * Familiarity with insurance terminology, conditions, and general processes. * Good knowledge of Microsoft Office, primarily Excel and Outlook. **Skills and Competencies** * Excellent communication and interpersonal skills. * Ability to work in a team environment. * Strong analytical and problem-solving skills. * Ability to adapt to changing priorities and deadlines. * Strong attention to detail and organizational skills. * Ability to maintain confidentiality and handle sensitive information. **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our employees grow and develop their skills. As an Insurance Customer Service Representative, you'll have access to: * Comprehensive training programs to help you develop your skills and knowledge. * Opportunities for career advancement and professional growth. * A supportive and collaborative work environment. * Competitive compensation and benefits package. * Recognition and rewards for outstanding performance. **Work Environment and Company Culture** arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join our ranks. As an Insurance Customer Service Representative, you'll be part of a close-knit team that's dedicated to making a positive impact on our clients' lives. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation and benefits package, including: * Competitive salary and bonus structure. * Comprehensive health, dental, and vision insurance. * 401(k) retirement plan with company match. * Paid time off and holidays. * Opportunities for professional development and career advancement. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. 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