Inside SALES REPRESENTATIVE

Kelly is a trusted workforce solutions provider, and they are seeking an Inside Sales / Account Manager to manage inbound sales inquiries and build relationships with customers. The role focuses on understanding customer needs and driving revenue through upsell and cross-sell opportunities in a fast-paced environment.

Responsibilities

• Manage conversations with prospective accounts via phone calls and web chats to build relationships, determine product needs, and identify upsell/cross-sell opportunities
• Meet or exceed defined monthly sales quotas
• Identify customer needs and establish value by presenting tailored solutions to decision-makers
• Handle customer questions and potential concerns professionally
• Document all sales activity and provide management updates as required
• Maintain professional internal and external relationships
• Maintain an accurate pipeline of sales opportunities
• Manage time effectively to ensure productivity standards and KPIs are met
• Understand competitive offerings and develop effective counter strategies
• Build and sustain high levels of customer satisfaction
• Demonstrate the ability to achieve and exceed revenue targets

Skills

• Excellent communication skills in writing, speaking, and listening
• Minimum of 1 year experience in B2B sales, value-based solution sales, telemarketing, outbound/inbound sales, account management, or business development in high-tech or SaaS environments
• High School Diploma or equivalent required; Bachelor's degree in Business, Accounting, Marketing, or Technology preferred
• Proven ability to influence decision-makers
• Experience with MS Office Suite (Word, Excel, Outlook), order entry systems, and CRM tools like Salesforce
• Ability to multi-task and work independently in a fast-paced environment
• Strong organizational skills, including prioritization, time management, and meeting deadlines
• Proven track record of success in a high-volume, transactional sales environment
• Bachelor's degree in Business, Accounting, Marketing, or Technology

Benefits

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• A legal plan
• Short-term disability
• Retirement savings plan
• Service bonus
• Holiday pay plans (earn up to eight paid holidays per benefit year)
• Transit spending account
• Paid sick leave under the applicable state or local plan

Company Overview