[Remote] Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Toronto, ON)

Note: The job is a remote job and is open to candidates in USA. ClaimsPro LP is seeking Bilingual Claims Service Representatives to join their remote team. The role involves providing customer-focused assistance to policyholders reporting insurance claims, ensuring timely and service-oriented call dispositions.

Responsibilities

• Review call report and ensure call has terminated properly, then forward accurate and complete call reports as required
• Provide personalized customer service of the highest level
• Arrange for the dispatch of adjusters or vendor partners when required
• Field and answer branch inquiries and administer to appropriate area
• Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
• Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Skills

• High Speed Internet (Download and Upload speed must both be at a minimum of 50 mbps)
• Shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am
• Candidates fully bilingual in French and English
• Post secondary education is required
• Minimum of 1 year of customer service or administrative experience is required
• Strong computer and telephone skills with an aptitude/ability to learn
• Effective communication skills both written and verbal in English and French
• Attention to detail
• Strong communication skills
• Team player with a strong commitment to quality and customer service
• Excellent time management and organizational skills
• Pleasant and friendly mannerism
• Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
• Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
• Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands
• Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
• Knowledge of insurance/service industry or related experience preferred

Benefits

• Work-Life Balance & Hybrid/Remote Work Opportunities
• E-flex Benefits Program & Wellness Initiatives
• Registered Retirement Savings Plan (RRSP) with 2% Match
• Training, Career Development, and Employee Recognition Programs
• Employee Referral Bonuses

Company Overview