[Remote] SCS - Seasonal Sales & Customer Support Rep - Opening

Note: The job is a remote job and is open to candidates in USA. REI Co-op is dedicated to celebrating better ways of working and supporting a love for the outdoors. They are looking for passionate problem solvers to join their call center team as customer service representatives, assisting customers and members effectively while working remotely.

Responsibilities

• Building relationships, inside and outside the organization
• Enjoy communicating effectively and accurately, both verbally and in writing
• Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day
• Apply your passion for the outdoors, REI products, and gear to serve our customers effectively
• Provide guidance, knowledge and authentic experiences

Skills

• Building relationships, inside and outside the organization
• Enjoy communicating effectively and accurately, both verbally and in writing
• Assist customers taking inbound phone calls during your shift, this may be up to 9 hours a day
• Apply your passion for the outdoors, REI products, and gear to serve our customers effectively
• Provide guidance, knowledge and authentic experiences
• Demonstrate critical thinking by efficiently using a computer and navigating through various screens
• Available to attend a two week sales and service training class
• Reside in one of the following states: Arizona, Connecticut, Delaware, Florida, Georgia, Idaho, Kansas, Maine, Minnesota, Nevada, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Wisconsin, or Washington state
• Must reside within 100 miles of an REI Retail location for the duration of the position
• Ability to work a flexible work schedule with reliable and predictable attendance
• Minimum age requirement of 18 years
• To be part of our Contact Center team in a Opening shift, you should be available at least 2-3 weekdays and 1 weekend day
• You will be available a minimum of 24 hours per week and up to 40 hours if your availability allows
• Your scheduled hours and days will vary based on business volumes
• You must have wired high speed broadband internet connection with: Download speed: at least 50 Mbps, Upload speed: at least 10 Mbps, Latency (Ping): under 150 ms, Jitter: maximum 30 ms, average 5 ms or less
• Your computer must be connected directly to your modem/router using an Ethernet cable
• Windows PC: Windows 11, Mac: macOS 14 (Sonoma) or newer, SSD drive, Minimum 8 GB RAM (16 GB highly recommended for Windows PCs, per Microsoft), CPU: Intel i5 / AMD Ryzen 5 / Apple M1 or better
• Ability to install the Windows App client to connect to AVD
• One monitor with 1080p resolution or higher
• Wired headset (REI supplied) — Bluetooth not allowed
• At least two available USB ports: One USB-A for headset, One USB-A or USB-C for REI security device
• If you use a mouse (wired or wireless with dongle), plan to need an extra USB port
• A USB / Ethernet hub or dock may be needed (not provided by REI) depending on your device (Mac users please note that Apple certified hubs and docks provide more reliable performance
• Webcam - Required for all training classes
• Quiet, private area, Minimal background noise, No household traffic during shifts
• All job offers are contingent upon successful completion of a background check
• Previous experience in retail and/or customer service call center

Benefits

• Employee discount
• Access to health benefits
• A retirement savings plan
• Accrued time off

Company Overview