Specialist, IT Operations

Housecall Pro is a company dedicated to helping home service professionals streamline their operations. As a Specialist in IT Operations, you will provide essential technical support, troubleshoot issues, and maintain IT systems to ensure efficiency and security in the infrastructure.

Responsibilities

• Provide remote technical support for end-users, troubleshooting hardware, software, and network-related issues
• Maintain and manage IT assets, including laptops, peripherals, and software licenses
• Assist with system administration tasks such as account provisioning, security updates, and system monitoring
• Troubleshoot and resolve issues involving SaaS tools (Okta, Google Workspace, Zoom, Slack)
• Support IT infrastructure, including network devices, VPN configurations, and cloud-based applications
• Document IT processes, troubleshooting steps, and system configurations for knowledge sharing
• Collaborate with vendors and third-party service providers to resolve IT-related issues
• Assist in IT security initiatives by ensuring compliance with security policies and best practices
• Monitor IT systems for performance issues and escalate concerns as needed
• Participate in providing off-hours support to our employees
• Cover in-office IT support as necessitated by business needs

Skills

• 1+ years of experience in IT support, system administration, or a related field
• Basic knowledge of SaaS and enterprise tools (eg. Okta, Google Workspace, Zoom, Slack)
• Familiarity with networking fundamentals, security best practices, and IT troubleshooting techniques
• Experience with ticketing systems and IT asset management tools
• Strong problem-solving skills and ability to work independently in a fast-paced environment
• Excellent communication and interpersonal skills to support a diverse team
• Strong attention to detail and ability to document technical processes clearly
• A positive, can-do attitude with a commitment to providing exceptional support and fostering a collaborative environment
• Willingness to learn and adapt to new technologies and IT best practices
• Customer-focused mindset with a proactive approach to problem resolution
• Ability to manage multiple tasks effectively while maintaining high-quality service
• Ownership: You take initiative, drive resolution, and proactively identify improvement opportunities
• Detail Oriented: You take pride in noticing the small things and go the extra mile to ensure things are done right
• Collaboration Skills: You work cross-functionally, partnering with internal teams and external vendors to deliver solutions
• Adaptability: You thrive in a high-growth, rapidly evolving tech environment

Benefits

• Medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• Health care insurance (medical, dental, vision, disability)
• Employee assistance program
• 401(K)
• Flexible time off
• Paid parental leave
• Tech reimbursement
• Other company benefits

Company Overview

Company H1B Sponsorship