[Remote] AU Dayshift - Remote Purchasing, Stock Control & Customer Service Officer

Note: The job is a remote job and is open to candidates in USA. GetMyCourse is seeking a Purchasing, Stock Control & Customer Service Officer to support the business by ensuring timely purchasing, accurate stock control, and high-quality customer service. This role involves collaborating with various teams to maintain stock availability and provide efficient order processing and customer support.

Responsibilities

• Raise purchase orders in Odoo for customer orders and internal requirements
• Build and maintain a supplier database, including negotiating competitive pricing for bulk purchases
• Review and monitor supplier performance to ensure quality, cost-effectiveness, and reliability
• Verify accuracy of supplier order confirmations and resolve discrepancies promptly
• Maintain and update purchase pricing in Odoo by extracting product data and updating pricing records in Microsoft Excel
• Expedite urgent purchase requirements by liaising directly with suppliers via phone or email
• Work closely with the Stores team to ensure purchase order receipting is completed by 3:00 PM daily
• Immediately notify the Customer Service team of any supply issues or delays to allow proactive customer communication
• Maintain accurate Reorder Point (ROP) and Min/Max stock levels for all stocked items
• Support accurate inventory control and stock availability across the business
• Enter and process sales orders in Odoo accurately and efficiently
• Contact customers to obtain additional information or clarify order details when required
• Answer incoming phone calls, including overflow calls, and provide professional customer support
• Ensure customer enquiries are handled promptly and accurately to maintain high service standards

Skills

• 1-3 years of work experience
• Proficient in Odoo ERP
• Strong customer-facing and communication skills
• Attention to detail with effective error reporting
• Understanding of quality management principles
• Highly methodical with strong planning and organizational skills
• Customer-focused and service-oriented mindset
• Flexible and adaptable in a fast-paced environment
• Excellent time management and prioritization skills
• Collaborative team player

Company Overview