[Remote] Customer Service / Technical Support Rep - Tech Products - Remote

Note: The job is a remote job and is open to candidates in USA. Cyber Focus AI is dedicated to assisting cybersecurity professionals in finding advanced opportunities in their field. They are seeking a Customer Service / Technical Support Representative to provide exceptional service and technical support for client products and services, troubleshoot issues, and maintain customer relationships.

Responsibilities

• Provide exceptional customer service and technical support for client products and services
• Handle inbound customer inquiries using a structured call flow
• Troubleshoot and resolve technical issues related to hardware, software, and other client products
• Maintain accurate documentation and tracking of customer interactions in databases
• Cultivate positive customer relationships through effective communication and problem-solving

Skills

• Minimum of 1 year of customer service experience
• High school diploma or GED
• Strong problem-solving skills and ability to navigate technology
• Comfortable working in a quiet, distraction-free home environment
• Availability to work during operational hours: 8 am - 11:30 pm EST, with a rotating schedule based on performance
• Familiarity with iOS and/or MacOS or comparable technology
• Strong computer navigation skills and knowledge of PCs
• Eagerness to learn new technologies and adapt to changes

Benefits

• DailyPay enrollment option to access pay early
• Paid training and performance-based incentives
• Comprehensive benefits including medical, dental, and vision insurance
• Opportunities for career advancement with 80% of managers promoted from within
• Flexible work-from-home arrangement

Company Overview