Claim Service Specialist - Bridgewater, Quincy, Wakefield, Springfield & Farmington CT - Hybrid

Arbella Insurance Group is focused on creating a supportive and inclusive workplace. They are seeking a Claim Service Specialist who will advocate for customers, inspect damages, and ensure accurate claim documentation while navigating settlements with professionalism.

Responsibilities

• Claim Service Specialists are advocates for our customers
• They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly
• Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement
• They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism
• They prepare and maintain well-written files and keep their teams up-to-date on current claims

Skills

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

Benefits

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Flexible schedules
• Profit share bonus program
• Exceptional benefit and wellness programs

Company Overview

Company H1B Sponsorship