[Remote] Customer Service Representative (Jacksonville, FL area) Remote

Note: The job is a remote job and is open to candidates in USA. Maximus is looking for customer service representatives in and around the Jacksonville, FL area. The role provides customer service for basic and routine inquiries and problems via multiple channels, supporting Federal government agencies on critical programs.

Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters)
• Calls are basic and routine
• Uses computerized system for tracking, information gathering, and/or troubleshooting
• Provides feedback when needed, provide input on call trends, processes, procedures, and training
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

Skills

• Must reside within a 75 radius of the Jacksonville, FL area
• This position will require a favorable Federal suitability clearance post-hire as mandated by the client
• Must Be a US Citizen
• This position requires all work to be performed within the Continental US. Must currently live in and have permanent residence within the Continental US
• Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client
• Must be able to pick up equipment at the Maximus Jacksonville, FL Location
• High School diploma or equivalent with 6 months of customer service experience
• Must be able to speak and read English clearly, professionally and fluently
• Experience in a call center environment highly preferred

Company Overview