Desktop Support Specialist

Ibotta is a leading performance marketing platform seeking a Desktop Support Specialist to enhance their IT infrastructure. The role involves troubleshooting and supporting Windows and macOS environments while providing end user support to ensure smooth operations.

Responsibilities

• Serve as the frontline for all IT service/support and collaborate cross-departmentally on front-line security initiatives
• Respond to desktop support tickets, including troubleshooting computer hardware and software issues, login and access problems, and prioritizing based on user impact
• Onboard new hires, including account setup, computer provisioning, and training
• Offboard employees by handling account removal
• Assist with inventory management
• Perform basic maintenance of Ibotta infrastructure
• Escalate tickets to appropriate support teams as needed
• Assist with audits as required

Skills

• 1-2 years of progressive information technology experience
• 1-2 years of supporting macOS and Windows 10 in the enterprise
• Action-oriented, customer-focused, nimble learner, and tech-savvy
• Excellent written and verbal communication skills
• High attention to detail
• Knowledge of iOS and Android
• Ability to troubleshoot common hardware/software issues
• Ability to meet deadlines and adapt to changing priorities
• Familiarity with ITIL practices and Jira Service Management
• Any/all of the following certifications: Apple Certified Support Professional (ACSP)
• GSuite Administrator or applicable experience in Google

Benefits

• Flexible time off
• Benefits package (including medical, dental, vision)
• Lifestyle Spending Account
• Employee Stock Purchase Program
• 401k match
• Paid parking
• Bagel Thursdays
• Snacks and occasional meals

Company Overview