Lead Sales Engineer

Gong is a company that harnesses the power of AI to transform how revenue teams win. As a Lead Sales Engineer, you will serve as a trusted partner, advising customers on complex workflows and guiding them toward an AI-first approach to their go-to-market strategy, ultimately helping them achieve their desired business outcomes.

Responsibilities

• Work alongside Sales and Customer Success as the ultimate product expert and account team technical advisor
• Thoroughly understand all aspects of the Gong platform in order to explain and demo the technology to all types of users
• Be the trusted advisor to both prospects and customers to ensure they get the correct business outcome and value from our Gong technology, including business value quantification
• Assist prospects and customers with business assessments (POCs, Pilots)
• Craft content to show customers how to leverage Gong for specific use cases
• Execute the build and delivery of outcome-based demos and solution architecture diagrams for customers that have highly complex use cases
• Solution complex business and technical requirements and explain them in simple terms
• Assist with RFPs and questionnaires in the context of sales cycles
• Help eliminate bottlenecks by working cross-functionally (Sales, Customer Success, Support, Product Management, Engineering) in order to get deals across the line
• Partner with and support Marketing on demand gen activities (webinars, conferences, events)
• Contribute reusable assets to the Sales Engineering team and the company at-large
• Collaborate closely with Product Marketing, Product Management, and Engineering to share voice of the customer feedback in order to influence our product roadmap and GTM strategies

Skills

• 8+ years of customer facing experience in a sales engineering role (pre-sales) or a combination of sales engineering and other relevant work experience
• Experience with sales technology: CRMs, cloud architecture, or telephony / web conference systems
• Experience with data flows, AI & ML concepts, analytics, APIs, webhooks, or JSON is a plus
• Understanding of security and privacy pertaining to SaaS systems
• Understanding of key sales personas and workflows (including forecasting and prospecting) within a GTM organization
• Excellent verbal and written communication skills
• Strong interpersonal and teamwork skills
• Able to make the complex sound simple!

Benefits

• We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• 401(k) program to help you invest in your future.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.
• Work from home stipend to help you succeed in a remote environment.

Company Overview

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