[Remote] Operator - Remote Video Monitoring

Note: The job is a remote job and is open to candidates in USA. Paladin Security Group Ltd is dedicated to making the world a safer and friendlier place. They are seeking an Integrated Guarding Operator responsible for remote video monitoring, quick decision-making, and handling alarm events efficiently while maintaining professionalism.

Responsibilities

• Monitors analytics-based alerts, live video feeds, and camera health across multiple client sites
• Identifies and assesses security related incidents in real time and follows intervention and escalation protocols
• Utilizes the talkdown system to communicate remotely to deescalate the potentially threatening situations, maintaining confidence and authority
• Acts quickly and decisively when handling alarm events, take appropriate action and close the events with right outcomes
• Follows the set instructions for each site and ensure compliance with standard procedures
• Logs activities, mobile dispatches, and documents for all security-related events; accurately documents incidents, alarms and actions taken on reports for management and clients
• Communicates with emergency responders or clients during critical events
• Ensure that all necessary information is passed on to the next operator or shift in a clear, concise, and accurate manner
• Performs other duties as required to meet operational needs

Skills

• Minimum of one (1) year of work experience as a Security Officer and/or in a monitoring dispatch environment
• Excellent situational awareness, judgement, and decision-making under pressure
• Excellent written and verbal communication skills
• Comfortable working independently in an Operations Centre environment
• Comfortable with using security monitoring platforms and technology
• Ability to notice and act on small details that could be crucial in preventing security breaches
• Experience with Immix GF is considered an asset

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