Customer Service Representative

Kelly Services is hiring a Customer Service Representative to support daily customer service operations in a fast-paced contact center environment. This role involves managing inbound and outbound customer interactions, supporting order and quote processing, and collaborating with internal teams to ensure an excellent customer experience.

Responsibilities

• Respond to inbound and outbound customer inquiries via phone and email
• Maintain a professional, courteous approach while building rapport with customers
• Identify customer needs and provide accurate, timely resolutions
• Enter quotes, orders, and service requests with high accuracy
• Provide order status updates, tracking information, and account support
• Utilize SAP and other CRM systems to document and process requests
• Follow established communication procedures, policies, and service standards
• Meet performance metrics, including order entry accuracy and service levels
• Partner with internal departments to resolve customer issues efficiently
• Support additional administrative tasks as needed

Skills

• Previous customer service experience required
• Strong data entry skills with excellent attention to detail
• Patient, diplomatic communication style with solid problem-solving abilities
• Ability to learn new systems and processes quickly
• Proficiency with Microsoft Office
• SAP or CRM experience required
• Flexibility to work varied hours, including nights, weekends, and some holidays
• High School Diploma or GED required
• Call center experience strongly preferred
• College coursework or degree preferred

Benefits

• Medical
• Dental
• Vision
• Telemedicine
• Term life
• Whole life
• Accident insurance
• Critical illness
• A legal plan
• Short-term disability
• Retirement savings plan
• Service bonus
• Holiday pay plans
• Paid sick leave

Company Overview

Company H1B Sponsorship