Customer Service Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts, seeking a Customer Service Specialist to assist with various customer service tasks. The role involves handling a high volume of inbound interactions, processing customer requests, and collaborating with customers and internal departments to meet their needs.

Responsibilities

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Skills

• You have at least 1 year of experience in a face to face or over the phone customer service role
• You exhibit stellar organizational skills, multi-tasking skills, and computer skills
• You get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)
• You know MS Office; you may not be a master but you're on your way
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
• You can work a schedule of M-F 12:30 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
• Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

Benefits

• Quarterly profit-sharing bonus
• Hybrid work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• Health insurance
• 401(k) with match
• Employee assistance programs
• Paid time off
• Paid sick time off
• Paid holidays
• Paid parental leave
• Professional development opportunities

Company Overview