Producer Contracting Specialist

Delta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their loved ones. The Producer Contracting Specialist will provide administrative support for producer credentialing, re-credentialing, and contracting functions while collaborating with various teams and external partners to ensure compliance with state and federal regulations.

Responsibilities

• Reviews new broker portal appointment application for accuracy and completeness and processes application according to specific policies and procedures and state and federal mandates
• Prepares, distributes and reviews administrative processing document and related reports for the producers
• Submits, updates and maintains producer appointments, appointment terminations and background checks. Re-credentials and reconciles renewal appointments by validating the accuracy of the agents' demographic and license information
• Updates and maintains producer demographic information on the broker portal and appointment software
• Credentials licensed agents associated with enterprise insurance partners (eg. affiliations, medical, etc.) and internal sales departments
• Reviews, prepares and maintains annual appointment renewal notices and terminations
• Completes tasks related to the appointments and agreements
• Creates and maintains agent fee agreements, consultant agreements and other producer related contracts
• Communicates with the producer to resolve any discrepancies and inquiries related to the producer's application, appointment or agreement. Collaborates with internal business partners to successfully complete their tasks and responsibilities
• Participates in system maintenance and upgrade testing

Skills

• 1+ years of experience w/High School
• Proven commitment to excellence in customer service
• Strong attention to detail and accuracy when completing data entry
• Strong analytical, problem solving and reasoning skills
• Experience with producer licensing and credentialing
• Knowledge of state regulatory broker appointment requirements, health care industry or terminology
• Proficient in Microsoft applications such as: Excel, Word, Outlook, SharePoint and Teams
• Ability to prioritize work, follow-up on commitments on a timely basis, work under pressure and adhere to deadlines
• Ability to work independently while having strong teaming skills
• Ability to communicate professionally, clearly and effectively with producers, management, staff and other business partners
• Knowledge and understanding of producer licensing, credentialing and appointments
• Ability to type 50 wpm
• Insurance and/or healthcare experience is preferred

Benefits

• Competitive base and incentive pay
• 401(k) with robust matching and non-matching contributions
• Rich medical & pharmacy benefits
• 100% employer-paid dental and vision benefits
• Holistic wellbeing program with deep financial incentives
• Generous paid time off plus 12 paid holidays and your birthday off
• Culture of growth and learning: career development; tuition reimbursement; recognition program
• Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
• Social responsibility and volunteer opportunities
• Employee discount program

Company Overview