[Remote] Bilingual Broker Support Administrator (English/ Spanish)

Note: The job is a remote job and is open to candidates in USA. Experior Financial Group Inc. is a company focused on empowering families through financial foundations. They are seeking a motivated Bilingual Broker Support Administrator who excels in customer service and can manage multiple tasks while maintaining professionalism in client interactions.

Responsibilities

• Deliver exceptional customer support to agents, associations, and insurance carriers
• Foster and sustain positive, professional relationships with agents, associations, and insurance providers
• Respond to phone and email inquiries promptly and professionally
• Undertake additional responsibilities related to the Broker Support role as assigned by your immediate manager
• Propose enhancements for processes and technology to improve efficiency
• Maintain and update the department’s process manual

Skills

• Previous experience in office administration is required
• Professional proficiency in Spanish and English is required
• Capable of managing tight deadlines and multiple priorities effectively
• Effective problem-solving and investigative skills
• Reliable, trustworthy, proactive, with a keen sense of ownership and initiative
• Exceptional verbal and written communication skills
• Strong attention to detail and accuracy
• Excellent time management and organizational abilities
• Approachable and professional in delivering suboptimal information via in-person, phone, and email interactions
• Strong computer skills with a capacity to learn new systems
• Ability to handle stressful situations with a positive, proactive attitude
• Must reside and be authorized to work in the USA

Benefits

• Work-life balance with paid vacation and sick days
• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• Flexible work options
• Career growth and development opportunities
• Diverse team environment
• Straight day shifts with no weekends
• Company events and celebrations
• Tuition reimbursement
• Company-provided equipment

Company Overview