[Remote] Customer Service Rep – Travel Enthusiast (Remote)

Note: The job is a remote job and is open to candidates in USA. Concentrix is a global organization known for its inclusive culture and commitment to employee growth. They are seeking a remote Customer Service Representative who will provide support to customers, sell travel products, and build strong customer relationships while working from home.

Responsibilities

• Provide customer support using a call flow guide
• Sell hotel, air, car, and ancillary travel products
• Build strong customer relationships
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences…with a smile

Skills

• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• 1+ year of GDS experience
• Travel agent or sales experience is a plus!

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Company Overview