Client Services Specialist

Biodesix, Inc. is a leading diagnostic solutions company focused on improving clinical care for patients. The Client Services Specialist role involves supporting field-based Sales Consultants and facilitating communication between various stakeholders to ensure timely test result management.

Responsibilities

• Understand and put into practice established policies and procedures
• Drive test resolution through information gathering and collection of missing information
• Foster positive collaboration between SC’s and Client Services
• Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
• Assist sites with initial portal access and technical support
• Support onboarding efforts by assisting SC’s with identified challenges in the field
• Provide professional and positive support to internal and external clients during all phases of test management
• Impact revenue by obtaining missing insurance information, and medical records
• Develop and distribute standardized and ad-hoc reporting to SC
• Contribute to training of Client Service Specialist peers (Level I or II or III)
• Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered

Skills

• High School diploma
• Prior experience supporting a field-based sales team
• Experience in medical field to include front or back office, practice management, physician support staff or billing/coding experience
• Expert level knowledge of HIPPA and other laws governing PHI release
• Ability to appropriately communicate across all levels of the organization
• Proven experience with developing, fostering and leveraging customer relationships
• Ability to effectively manage ever-shifting priorities and requests from multiple sources
• Expertise in balancing client requests and procedural boundaries
• Communicate and coordinate with internal departments and Sales Leadership when required
• Strictly adhere to all standard operation procedures within Quality Management System
• Undergraduate Degree
• AAPC Certification in Medical Coding
• AAPC Coding Specialist or training highly preferred

Benefits

• Comprehensive health coverage: Medical, Dental, and Vision
• Insurance: Short/Long Term Disability and Life Insurance
• Financial benefits: 401(k), Flex Spending Account
• 120 hours of annual vacation
• 72 hours of paid sick time off
• 11 paid holidays + 3 floating holidays
• Employee Assistance Program
• Voluntary Benefits
• Employee recognition program

Company Overview