Part-Time Customer Care Professional for Long Term Care Benefit Administration and Policy Owner Services

Welcome to arenaflex: Empowering Customer Care Excellence

arenaflex is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. We are now seeking a highly motivated and self-directed individual to join our team as a Part-Time Customer Care Professional. This fully remote opportunity offers the chance to work from the comfort of your own home, with an initial 4 weeks of paid training to ensure your success. If you have previous work-from-home experience and are looking for a challenging yet rewarding role, we encourage you to apply.

Job Overview

In this part-time position, you will be working 25 hours per week, Monday through Friday, from 10:30 am to 3:30 pm CST. As a Customer Care Professional, you will be the primary point of contact for customers, responding to telephone and electronic inquiries regarding Long Term Care benefit administration, policy owner eligibility, and claims processing. Your excellent communication skills, combined with your ability to work independently, will enable you to provide prompt, courteous, and excellent service to internal and external customers.

Key Responsibilities:

• Answer and respond to customer inquiries via telephone and/or electronic means, providing accurate and timely information regarding Long Term Care benefits, policy owner eligibility, and claims processing.
• Document all calls, correspondence, and follow-up actions using the LTC insurance system or other proprietary tools and office processes.
• Provide exceptional customer service, ensuring that all interactions are professional, courteous, and respectful.
• Identify service opportunities and suggest innovative ideas for improvement, demonstrating a proactive approach to enhancing customer experiences.
• Handle multiple products and services, meeting established service requirements and standards, while maintaining a sense of urgency and taking ownership of call management and issue escalation.
• Collaborate with other departments to advance the overall interests of arenaflex, ensuring efficient issue resolution and involving leadership when necessary.
• Perform other duties and projects as assigned, including assisting with Policy Owner Services duties, updating databases, and recording information in the proper location.

Requirements and Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED equivalent.
• Previous customer service experience is preferred, with a working knowledge of life and health products being welcomed but not required.
• Excellent active listening, interpersonal, and communication skills, with the ability to function as a reliable member of operations.
• Good attendance and a demonstrated ability to work independently in a remote environment.
• Knowledge of Microsoft Office Suite, with the ability to learn and adapt to new systems and technologies.
• A cell phone or landline is required for multi-factor authorization, specific to Microsoft requirements.

Preferred Qualifications:

• Previous experience working in a remote or virtual environment, with a proven track record of self-motivation and discipline.
• Familiarity with Long Term Care benefit administration, policy owner eligibility, and claims processing.
• Experience with customer relationship management (CRM) software or other proprietary tools and systems.

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Professional, you will have access to ongoing training and development opportunities, enabling you to enhance your skills and knowledge and advance your career. Our supportive and collaborative work environment encourages innovation, creativity, and teamwork, providing a platform for you to succeed and thrive.

Work Environment and Company Culture

arenaflex is an equal opportunity employer, dedicated to fostering a diverse and inclusive work environment. We believe in empowering our employees to be their best selves, providing a supportive and flexible work environment that recognizes and rewards individual contributions. As a remote employee, you will be part of a virtual team, connected through technology and a shared commitment to delivering exceptional customer experiences.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a hourly rate commensurate with experience, as well as a range of benefits and perks. These may include, but are not limited to, health insurance, retirement savings plans, and paid time off. We also offer opportunities for professional development and growth, recognizing and rewarding individual contributions and achievements.

Conclusion

If you are a motivated and self-directed individual, passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Part-Time Customer Care Professional at arenaflex, you will be part of a dynamic and supportive team, dedicated to empowering customer care excellence. With a commitment to growth, development, and diversity, arenaflex is the ideal place to build a rewarding and challenging career. Apply now to join our team and take the first step towards a fulfilling and successful career in customer care.