Experienced Technical Customer Support Specialist – Fully Remote LATAM Team for Innovative Vacation Rental Software

Introduction to arenaflex

arenaflex is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. With a significant investment of $30M, we're poised to revolutionize the way property owners and managers operate their rental businesses online. Our platform empowers them to efficiently manage and market their properties, and we're proud to have an international team of over 300 people from more than 50 different nationalities, founded in the heart of sunny Barcelona.

About the Role

We're on the lookout for a highly skilled and tech-savvy Customer Support Specialist to join our fully remote LATAM team. As a Customer Support Specialist at arenaflex, you will become an expert in using our innovative software, advising customers on how to successfully set up their own accommodation website and grow their vacation rental business. Your expertise will be crucial in providing top-notch technical support, troubleshooting complex issues, and ensuring excellent service and high customer satisfaction.

Key Responsibilities

• Providing technical support to customers via email, phone, or chat, ensuring timely and effective issue resolution
• Troubleshooting complex technical issues related to the arenaflex software, using your excellent diagnostic skills to identify and resolve problems
• Collaborating with our development team to resolve customer issues, ensuring seamless communication and efficient problem-solving
• Identifying and documenting bugs or issues in the arenaflex software, contributing to the continuous improvement of our platform
• Developing technical documentation for internal and external use, helping to create a knowledge base that supports our customers and internal teams
• Ensuring customer satisfaction and timely issue resolution, maintaining a high level of customer satisfaction and loyalty

Essential Qualifications

To be a great fit for this role, you should have:

• At least 2 years of experience in technical customer support or a similar role, with a proven track record of providing excellent technical support
• Strong verbal and written communication skills in English, with the ability to communicate complex technical information in a clear and concise manner
• Excellent troubleshooting skills and ability to diagnose complex technical issues, with a methodical and analytical approach to problem-solving
• Ability to work independently and manage multiple priorities in a fast-paced environment, with a high level of self-motivation and organization
• Experience with CRM and customer support software such as Zendesk, Intercom, or Freshdesk, with the ability to quickly learn and adapt to new tools and technologies

Preferred Qualifications

While not essential, the following qualifications would be a plus:

• Experience with cloud-based software and platforms such as AWS, Azure, or Google Cloud, with a understanding of the benefits and challenges of cloud-based technologies
• Experience in the travel or hospitality industry, with a knowledge of the unique challenges and opportunities faced by vacation rental owners and managers

Skills and Competencies

To succeed in this role, you should possess:

• Technical skills: proficiency in using software applications, troubleshooting technical issues, and diagnosing complex problems
• Communication skills: excellent verbal and written communication skills, with the ability to communicate complex technical information in a clear and concise manner
• Problem-solving skills: ability to analyze problems, identify solutions, and implement effective fixes
• Time management skills: ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
• Adaptability: willingness to learn and adapt to new tools, technologies, and processes, with a flexible and open-minded approach to change

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have access to:

• Training and development programs: opportunities to learn new skills, develop your knowledge, and enhance your career prospects
• Mentorship: guidance and support from experienced colleagues, helping you to navigate the role and achieve your goals
• Career progression: opportunities to advance your career, take on new challenges, and contribute to the growth and success of arenaflex

Work Environment and Company Culture

At arenaflex, we're proud of our dynamic and international team, with a culture that's built on:

• Diversity and inclusion: a workplace where everyone is heard, valued, and respected, with a celebration of different backgrounds, perspectives, and skills
• Collaboration and teamwork: a culture of cooperation, mutual support, and open communication, with a focus on achieving common goals and objectives
• Innovation and creativity: a environment that encourages innovation, creativity, and experimentation, with a willingness to try new approaches and learn from failures

Compensation, Perks, and Benefits

As a Customer Support Specialist at arenaflex, you'll enjoy:

• Competitive salary: a salary that reflects your skills, experience, and contributions to the company
• Expense coverage: reimbursement for computers, gadgets, and other work-related expenses, helping you to stay equipped and productive
• Remote work flexibility: the freedom to work from home, with the flexibility to manage your schedule and workload
• International team events: opportunities to meet and connect with your colleagues from around the world, with travel expenses covered by the company
• Referral program: a program that rewards you for referring talented candidates to join our team, with paid compensation for successful referrals
• Virtual team activities: opportunities to connect with your colleagues, have fun, and build relationships in a virtual setting

Conclusion

If you're a highly skilled and motivated Customer Support Specialist, looking for a new challenge and opportunity to grow, we want to hear from you. Join our team at arenaflex and become part of a dynamic and innovative company that's shaping the future of the vacation rental industry. Apply now and take the first step towards an exciting and rewarding career with arenaflex!