Director of Commercial Operations
Job Description:
• Managing and growing digital margins and revenues at existing customers
• Ensuring a smooth customer operations experience
• Leading teams in US Customer Operations, Course material optimization, Change management and adoption
• Digital conversion revenue growth and innovative approaches to accelerate digital conversions
• Supporting billing and remittance, OER adoption and upsell, and onboarding of new digital customers
Requirements:
• Extensive experience of US commercial and customer operations
• Extensive experience of contract management and pricing negotiations
• Evidence of net cARR optimisation in a SAAS platform
• Strong experience of people management and team leadership
• Experience driving upsell at a digital SAAS business
Benefits:
• 35 PTO days, 12 set wellness days and public holidays
• 401(k) plan
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Performance related commissions scheme
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