Experienced Phone and Chat Support Specialist – Essential Worker Support and Credential Verification

Introduction to arenaflex

arenaflex is at the forefront of connecting essential workers with the facilities that need them most. As a critical part of the healthcare ecosystem, we recognize the importance of efficient and effective support systems. Our team is dedicated to ensuring that nurses and healthcare professionals can quickly and seamlessly find the shifts they need, and we're looking for a skilled Phone and Chat Specialist to join our mission. If you're passionate about making a difference in the lives of healthcare workers and have a knack for providing top-notch customer support, we want to hear from you.

Job Overview

In this vital role, you will serve as the primary point of contact for nurses seeking to fill shifts at healthcare facilities. Your responsibilities will include verifying credentials, managing inbound and outbound calls, and handling multiple chat channels simultaneously. You will be the face of arenaflex, providing exceptional customer service and ensuring that our essential workers receive the support they need to succeed. As a Phone and Chat Specialist, you will be an integral part of our team, working closely with our internal stakeholders to ensure seamless communication and efficient shift placement.

Key Responsibilities

• Verify nurses' credentials online and follow up with written messages to confirm validity for specific healthcare facilities
• Handle inbound and outbound calls in a timely and professional manner, addressing customer inquiries and resolving issues efficiently
• Manage multiple chat channels simultaneously, responding to customer queries and providing support as needed
• Follow established communication scripts and protocols when handling different topics and customer interactions
• Identify customers' needs, clarify information, research, and provide solutions and/or alternatives to ensure exceptional customer satisfaction
• Access company and client resources to accurately handle calls and provide support
• Perform data entry and customer service tasks with accuracy and efficiency
• Navigate online systems efficiently to verify credentials, manage shifts, and access relevant information
• Work requests and records received for shift sign-ups, identifying customers' needs and researching to ensure credentials are met
• Maintain punctuality, attendance, and a positive, professional demeanor in all customer interactions
• Cross-train as requested to support the growth and development of the team

Essential Qualifications

• 1 year of customer service or customer support experience, preferably in a call center or office environment
• Technical savvy and proficiency in navigating online systems and tools
• Previous remote work experience is a plus, with the ability to work independently and manage time effectively
• Quick learner with strong problem-solving skills and attention to detail
• Typing speed of 35 words per minute with high accuracy
• Excellent phone and verbal communication skills, along with active listening and strong customer service skills
• Ability to pass a background check in accordance with state and federal laws

Preferred Qualifications

• Previous experience in a healthcare or medical setting, with knowledge of credential verification and shift placement
• Familiarity with customer relationship management (CRM) software and other relevant tools and technologies
• Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines
• Strong analytical and problem-solving skills, with the ability to think critically and outside the box

Career Growth and Development

At arenaflex, we're committed to the growth and development of our team members. As a Phone and Chat Specialist, you'll have access to comprehensive training and ongoing support to ensure your success in the role. You'll also have opportunities to cross-train and develop new skills, with potential for advancement within the company. Our goal is to provide a challenging and rewarding work environment that fosters professional growth and development, while also making a meaningful impact in the lives of our essential workers.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that values collaboration, innovation, and customer satisfaction. We're a team of dedicated professionals who are passionate about making a difference in the healthcare industry. As a remote worker, you'll be part of a virtual team that's connected by a shared mission and values. We offer a range of benefits and perks to support your well-being and success, including flexible scheduling, paid training, and opportunities for advancement.

Compensation and Benefits

We offer a competitive compensation package, including a starting hourly rate of $14, plus shift differential and potential increases after 90 days. You'll also receive paid training, flexible scheduling, and a range of benefits to support your well-being and success. Our goal is to provide a comprehensive compensation package that recognizes your value and contributions to the team.

Equipment and Technical Requirements

To ensure your success in this role, we provide a range of equipment and technical support, including:

• A laptop or desktop computer with Intel Core i5 processor or greater
• 8GB of memory on Windows 8.1 or 10 64-bit
• Screen resolution of 1280x768 or higher, with dual monitors required
• USB headset and up-to-date antivirus software
• A dedicated work area with secure, reliable, and dedicated high-speed internet service

Conclusion

If you're a motivated and customer-focused individual with a passion for making a difference in the healthcare industry, we encourage you to apply for this exciting opportunity. As a Phone and Chat Specialist at arenaflex, you'll be part of a dynamic team that's dedicated to supporting our essential workers and making a meaningful impact in the lives of others. Don't miss this chance to join our mission and take your career to the next level. Apply today and become part of the arenaflex team!