Experienced Remote Customer Service Representative and Dispatcher for Leading HVAC and Plumbing Services Provider

Introduction to arenaflex

arenaflex is a pioneering force in the HVAC and plumbing industry, dedicated to crafting comfort and excellence in indoor heating and air conditioning solutions. With a rich history dating back to 1979, our company has evolved from a small, family-owned service business into a renowned residential and commercial contractor in Northern Virginia. Our commitment to core values has been the driving force behind our growth and success. At arenaflex, we prioritize creating a work environment that is not only productive but also rewarding and inclusive, where every team member can thrive and contribute to our mission of delivering exceptional customer experiences.

Job Role Overview

As a Remote Customer Service Representative and Dispatcher at arenaflex, you will play a pivotal role in ensuring our customers receive top-notch service and support. Your primary responsibilities will include handling inbound phone calls for scheduling service and maintenance for our Residential Department, maintaining our customer database, making daily outbound phone calls, and efficiently routing technicians based on location. Additionally, you will be an integral part of maintaining a positive and collaborative team atmosphere within the dispatch team, contributing to the overall success of our operations.

Key Responsibilities:

• Manage inbound phone calls in a professional and courteous manner to schedule service and maintenance appointments for residential customers.
• Maintain the accuracy and integrity of our customer database by ensuring all information is up-to-date and correctly documented.
• Perform daily outbound phone calls as required, which may include follow-ups, reminders, or other communications necessary for customer service and relations.
• Efficiently route technicians to job locations based on geographical considerations to optimize service delivery and reduce response times.
• Contribute to a positive and supportive team environment by collaborating with dispatch team members and other departments as needed.
• Adapt to a dynamic work schedule that includes both in-office and remote work arrangements, ensuring flexibility and reliability in your role.

Schedule and Work Arrangements

Your work schedule will be divided between in-office days and remote workdays. Specifically, you will be required to work in the Chantilly office on Wednesdays from 8AM to 5PM, with a one-hour lunch break. On Mondays, Tuesdays, Thursdays, and Fridays, you will work remotely from home during the same hours, also with a one-hour lunch break. This hybrid schedule offers the benefits of both in-person collaboration and the flexibility of remote work, allowing you to manage your time effectively and maintain a healthy work-life balance.

Qualifications for Success:

To excel in this role, you should possess the following qualifications:

• Previous Experience: At least 1 year of experience in a call center environment, demonstrating your ability to handle customer inquiries and issues professionally.
• Typing Skills: The ability to type at a speed of approximately 70 words per minute, ensuring efficiency in data entry and communication tasks.
• Call Volume Management: Proven capability to handle high volumes of calls while maintaining composure and providing excellent customer service.
• Teamwork and Independence: The ability to work independently as well as collaboratively within a team, contributing to a positive and productive work environment.
• Geographical Knowledge: Familiarity with the main cities and locations in Northern Virginia, which is essential for efficient routing of technicians and understanding customer locations.
• Data Management: Accuracy in documenting information into our customer database, utilizing Service Titan, to ensure all customer data is up-to-date and accessible.

Remote Work Requirements

To facilitate your remote workdays, arenaflex will provide you with a laptop and a cell phone. However, to ensure a productive and distraction-free work environment, you will need to:

• Have access to high-speed internet to maintain connectivity and perform your duties efficiently.
• Designate a quiet workspace with minimal background noise, allowing you to focus on your work and communicate effectively with customers and colleagues.

Benefits and Culture at arenaflex

At arenaflex, we believe in rewarding our employees with comprehensive benefits and fostering a culture that supports growth, well-being, and satisfaction. Our benefits package includes:

• Medical, Dental, Vision, STD, LTD, and Life Insurance to protect your health and financial security.
• 401k retirement plan with a company match to help you plan for your future.
• 7 paid holidays per year to enjoy time off and recharge.
• Paid vacation and personal days to maintain a healthy work-life balance.
• Continued education opportunities with periodic classes to enhance your skills and knowledge.

Career Growth and Learning Opportunities

arenaflex is committed to the professional development of its employees. We offer various training programs and workshops designed to enhance your skills, whether you're looking to deepen your expertise in customer service, explore other areas of the business, or take on leadership roles. Our goal is to provide a career path that is both challenging and rewarding, allowing you to grow professionally and personally.

Work Environment and Company Culture

Our work environment is built on the principles of respect, inclusivity, and teamwork. We strive to create a workplace where every employee feels valued, supported, and empowered to contribute their best work. Whether you're working from our office or remotely, you'll be part of a dynamic team that is passionate about delivering exceptional customer experiences and pushing the boundaries of excellence in the HVAC and plumbing industry.

Compensation, Perks, and Benefits

At arenaflex, we believe in compensating our employees fairly for their hard work and dedication. While specific details of our compensation package are discussed during the hiring process, rest assured that we offer competitive salaries, comprehensive benefits, and perks designed to make your job more enjoyable and rewarding. From recognition programs to team-building activities, we're committed to making arenaflex a great place to work.

Conclusion and Call to Action

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we invite you to join the arenaflex team as a Remote Customer Service Representative and Dispatcher. This position offers the unique opportunity to work with a leading HVAC and plumbing services provider, contribute to exceptional customer experiences, and grow your career in a dynamic and supportive environment. Apply now to take the first step towards an exciting and fulfilling career with arenaflex.