Experienced Customer Services and Membership Experience Specialist – Delivering Exceptional Guest and Member Experiences in a Dynamic Fitness Environment

Welcome to arenaflex: Where Passion Meets Community

arenaflex is a vibrant and inclusive fitness community that thrives on unity, passion, love, integrity, fun, and trust. Our mission is to create an uplifting experience for everyone by offering accessible and on-trend fitness solutions. We believe in fostering authentic connections within our supportive community, where lives are changed, and memories are made. At arenaflex, we are committed to delivering exceptional experiences that exceed our members' and guests' expectations.

Join Our Team: Become a Part of Something Special

We are seeking a highly motivated and enthusiastic Customer Services and Membership Experience Specialist to join our dynamic team. As a key member of our front-line staff, you will play a vital role in delivering a fun and meaningful experience to our members and guests every visit. If you are passionate about providing exceptional customer service, building meaningful relationships, and driving sales growth, we want to hear from you!

Benefits of Working at arenaflex

At arenaflex, we offer a competitive and all-encompassing benefits package that includes:

• Healthcare benefits for employees who work 20+ hours per week
• Two complimentary gym memberships – one for yourself and another to give away
• 401k options
• Paid Time Off (hourly) for employees working 30+ hours per week
• Health, Dental, Vision Benefits and Paid Parental Leave for employees working 30+ hours per week
• Flexible Vacation Plan (salary) and Paid Holidays for employees working 40 hours per week

Purpose and Deliverables

As a Customer Services and Membership Experience Specialist, you will be responsible for delivering a world-class experience to our members and guests. Your key deliverables will include:

• Demonstrating a genuine, kind attitude when interacting with guests and members
• Greeting guests and members with a smile, eye contact, and courteous tone
• Anticipating guest and member needs and responding accordingly by providing clear direction, accurate information, and support through our tools and technology
• Being familiar with our membership plans, pricing, amenities, add-on options, and class formats
• Providing club tours, selling memberships, driving upgrades, and booking personal training consultations
• Consistently finding ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas
• Executing daily responsibilities to arenaflex's high standards, including following guest and member check-in processes and procedures, completing daily cleaning and hourly club walks, restocking merchandise, and processing sales

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Excellent communication and interpersonal skills
• The ability to work in a fast-paced environment and prioritize multiple tasks
• A positive and friendly attitude, with a passion for delivering exceptional customer service
• Basic computer skills and familiarity with point-of-sale systems

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in customer service, sales, or a related field
• Fitness industry experience or knowledge of fitness programs and services
• Strong sales and marketing skills, with the ability to drive revenue growth
• Experience working in a team environment and collaborating with colleagues to achieve common goals

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Communication skills: The ability to communicate effectively with guests, members, and colleagues, both verbally and in writing
• Interpersonal skills: The ability to build rapport with guests and members, and provide exceptional customer service
• Problem-solving skills: The ability to resolve issues and complaints in a professional and courteous manner
• Time management skills: The ability to prioritize tasks and manage time effectively in a fast-paced environment
• Adaptability: The ability to adapt to changing circumstances and priorities

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our team members. As a Customer Services and Membership Experience Specialist, you will have access to:

• Comprehensive training programs to develop your skills and knowledge
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages collaboration and teamwork

Work Environment and Company Culture

At arenaflex, we pride ourselves on our vibrant and inclusive company culture. Our team is passionate, fun, and united, and we are committed to creating a work environment that is supportive, collaborative, and inspiring. As a member of our team, you can expect:

• A dynamic and fast-paced work environment that is always evolving
• A supportive and collaborative team that is passionate about delivering exceptional experiences
• Opportunities to get involved in company-wide initiatives and events
.PtrA fun and social work environment that encourages teamwork and camaraderie

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a base rate of $11.30 per hour, plus commission eligibility for memberships and personal training sales. You will also receive two complimentary gym memberships, 401k options, and access to our comprehensive benefits package.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, building meaningful relationships, and driving sales growth, we want to hear from you! Join our dynamic team at arenaflex and become a part of something special. Apply now to take the first step towards an exciting and rewarding career in the fitness industry.