Experienced Customer Service Representative Administrator – Remote Work Opportunity in the USA for a Dynamic and Safety-Focused Organization

Introduction to arenaflex

At arenaflex, we are driven by a shared purpose to help people be their best in the moments that matter. We achieve this by solving for safer, a mission that guides every aspect of our work. By building cutting-edge technologies across our safety and security ecosystem, we enable public safety agencies and enterprises to collaborate effectively, ensuring that those in need are connected with those who can help. Our work is mission-critical, and we are committed to making a positive impact.

Department Overview

arenaflex's MVRecovery division is a full-service recovery operation that connects lenders and repossession agents to facilitate quicker and more compliant recoveries. As part of this team, you will play a vital role in securing collateral for our clients. Our technology is only as effective as the people behind it, which is why we are seeking an experienced Customer Service Representative (CSR) Administrator to join our team.

Job Description

We are looking for a highly skilled CSR Administrator to work in our fast-paced recovery environment. As a key member of our team, you will be responsible for maintaining account orderliness, assigning field agents to each account, and updating designated accounts with new information received from clients. You will also communicate escalated information to clients or supervisors as needed, ensuring that our customers receive the highest level of service. A successful CSR Administrator will be able to facilitate the successful recovery of assigned collateral while demonstrating basic product and service knowledge and initiating required actions as needed.

Key Responsibilities:

• Maintain account orderliness and ensure that field agents are assigned to each account
• Update designated accounts with new information received from clients
• Communicate escalated information to clients or supervisors as needed
• Facilitate the successful recovery of assigned collateral
• Demonstrate basic product and service knowledge and initiate required actions as needed
• Provide exceptional customer service to our clients and field agents

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School Diploma or equivalent
• Minimum 2 years of Customer Service and Account Management experience, or equivalent
• Legal authorization to work in the U.S. indefinitely (employer work permit sponsorship is not available for this position)
• Strong phone skills with the ability to give clear and concise direction
• Strong multi-tasking and organization skills
• Experience with collateral repossession, collections, asset recovery, skip tracing, or credit would be beneficial
• High level of experience using G-Suite, MS Office, and related applications

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Previous experience working in a remote environment
• Experience with customer service-related interactions in a fast-paced environment
• Detail-oriented with excellent communication and interpersonal skills

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a CSR Administrator, you will have access to training and development opportunities to help you advance your career. You will also be part of a dynamic and safety-focused organization that values its employees and recognizes their contributions.

Work Environment and Company Culture

arenaflex is proud of its people-first and community-focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. We value diversity, equity, and inclusion, and we are committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including incentive bonus plans, medical, dental, and vision benefits, 401K with company match, and generous paid time off packages. We also offer a range of perks and benefits, including paid parental and family leave, employee stock purchase plan, and more.

Conclusion

If you are a motivated and customer-focused individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity. As a CSR Administrator at arenaflex, you will be part of a dynamic and safety-focused organization that values its employees and recognizes their contributions. Don't miss out on this opportunity to join our team and help us deliver on the promise of a safer world. Apply now to become a part of the arenaflex team!