Homecare Staffing Coordinator (Albany, NY / Hybrid)

FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. The Staffing Coordinator will play a crucial role in recruiting and onboarding certified Home Health Aides to support patients in their homes.

Responsibilities

• Execute full-cycle recruitment for certified Home Health Aides (HHAs) and Personal Care Aides (PCAs), beginning after candidates pass a preliminary interview
• Guide candidates through each step of the hiring process, including offer stages and completion of all required new hire documentation (e.g., I-9, background checks, caregiver agreements)
• Verify ID, training certificates, and medical documentation to ensure all onboarding requirements are met
• Submit candidates for fingerprinting, track results, and follow up on clearance status
• Use the Home Health Aide Registry to confirm certification status and prior HHA employment history
• Coordinate all onboarding steps:
• Generate offer letters and send required onboarding paperwork
• Facilitate all three stages of the hiring process (preliminary offer, post-interview, final offer)
• Schedule and conduct new hire orientation sessions
• Ensure compliance with New York State Department of Health (DOH) requirements and internal policy standards
• Maintain accurate and timely candidate records in the company Applicant Tracking System (ATS)
• Meet weekly and monthly performance goals related to case closures, caregiver conversions, and hiring metrics
• Ensure a welcoming and positive experience for caregivers by greeting them warmly, clearly explaining processes, addressing questions with professionalism, and providing guidance and reassurance
• Maintain a clean, organized, and well-stocked office and waiting area, including swag and other necessary materials
• Support and process any in-person paperwork or onboarding requirements and facilitate the pickup of relevant supplies such as PPE or scrubs
• Create and update signage, policies, and other operational tools, and report any issues to partner departments while tracking task completion

Skills

• Execute full-cycle recruitment for certified Home Health Aides (HHAs) and Personal Care Aides (PCAs), beginning after candidates pass a preliminary interview
• Guide candidates through each step of the hiring process, including offer stages and completion of all required new hire documentation (e.g., I-9, background checks, caregiver agreements)
• Verify ID, training certificates, and medical documentation to ensure all onboarding requirements are met
• Submit candidates for fingerprinting, track results, and follow up on clearance status
• Use the Home Health Aide Registry to confirm certification status and prior HHA employment history
• Coordinate all onboarding steps
• Generate offer letters and send required onboarding paperwork
• Facilitate all three stages of the hiring process (preliminary offer, post-interview, final offer)
• Schedule and conduct new hire orientation sessions
• Ensure compliance with New York State Department of Health (DOH) requirements and internal policy standards
• Maintain accurate and timely candidate records in the company Applicant Tracking System (ATS)
• Meet weekly and monthly performance goals related to case closures, caregiver conversions, and hiring metrics
• Ensure a welcoming and positive experience for caregivers by greeting them warmly, clearly explaining processes, addressing questions with professionalism, and providing guidance and reassurance
• Maintain a clean, organized, and well-stocked office and waiting area, including swag and other necessary materials
• Support and process any in-person paperwork or onboarding requirements and facilitate the pickup of relevant supplies such as PPE or scrubs
• Create and update signage, policies, and other operational tools, and report any issues to partner departments while tracking task completion
• Strongly prefer 2+ years' experience recruiting in healthcare or related high-volume industry; Minimum 1 year required
• Preference given to those with home health care experience, or who have managed / organized home health care services for a loved one
• Prior experience using CRM systems such as Salesforce and platforms like DocuSign, Medflyt, Zoom, Teams and Outlook
• High energy, well spoken, and excellent interpersonal skills
• Must have advanced proficiency in attention to detail and organizational skills are necessary
• Must possess a strong sense of integrity and a commitment to process, compliance and documentation
• Must be able to quickly adapt to change and be able to work in a fast-paced environment
• Must be able to manage multiple priorities, be able to work under time-pressure
• Must be savvy with multiple computer systems, and have ability to learn and operate scheduling and training software systems
• Must be comfortable navigating basic technology and computer programs like Salesforce and DocuSign while speaking on the phone and/or multitasking while maintaining excellent records
• Bilingual (English/Spanish) preferred

Benefits

• Medical benefits
• Retirement plans
• Wellness programs
• Fun company events
• Ongoing learning opportunities

Company Overview