[Remote] Operations Manager

Note: The job is a remote job and is open to candidates in USA. Compound Growth Marketing (CGM) is a marketing consultancy focused on helping B2B SaaS and technology companies scale to significant revenue. The Operations Manager will oversee day-to-day financial operations, hiring and onboarding processes, HR administration, IT coordination, and general operational support to ensure efficient operations across the organization.

Responsibilities

• Manage and execute payroll, including reimbursable expenses, reporting, and post-payroll processes
• Administer contractor payments, including setup, invoicing, billing, and 1099 processing
• Oversee 401(k) administration, including execution and required reporting
• Prepare and distribute payroll and finance reports within established timelines
• Coordinate internal fund transfers related to client revenue recognition
• Communicate finance-related processes to employees and contractors
• Manage approval workflows for bills and expenses
• Monitor cash balances to ensure timely payment of expenses
• Process vendor, contractor, and freelancer payments, including international payments
• Troubleshoot vendor billing issues and respond to payment inquiries
• Monitor accounts receivable reports
• Manage client collections and follow up on outstanding invoices
• Communicate with clients to resolve billing and payment issues
• Own and manage hiring requests and job setup processes
• Post job descriptions and manage listings in the applicant tracking system
• Set up and administer role assessments
• Conduct initial phone screens using hiring manager–provided criteria
• Document interview feedback and manage candidate records
• Coordinate and schedule interview rounds
• Draft offer letters and manage approval and signature processes
• Coordinate equipment provisioning and systems access with IT partners
• Distribute onboarding materials and guides
• Support first-day onboarding, including systems and administrative setup
• Serve as the internal point of contact for IT and cybersecurity partners
• Troubleshoot systems, account access, and technology issues
• Coordinate IT trainings and security communications
• Manage user access across platforms and systems
• Administer HR policies, benefits, and employee records through the HR platform
• Respond to employee questions related to benefits, policies, and HR processes
• Support compliance with internal HR guidelines and documentation
• Prepare and manage employee separation documentation
• Coordinate system access removal with IT partners
• Ensure return of company equipment and completion of required paperwork
• Monitor time tracking compliance and follow up as needed
• Coordinate onboarding and setup for new vendors and contractors
• Draft, update, and manage contractor agreements
• Track software contracts, licenses, and renewal dates
• Support the Head of Operations with ad hoc operational requests
• Distribute NDAs to vendors and external partners as required
• Assemble monthly utilization, client profitability and team profitability reports for leadership

Skills

• 1+ years experience in this role or a similar role
• Experience managing payroll, contractor payments, and financial operations
• Familiarity with HR systems like TriNet or similar platforms, benefits administration, and hiring tools
• Experience with Quickbooks Online
• Strong organizational skills with the ability to manage multiple workflows simultaneously
• Experience coordinating with external vendors, contractors, and service providers
• Comfort handling sensitive financial and employee data with discretion
• Strong written and verbal communication skills
• High attention to detail and follow-through
• Process-oriented with the ability to improve operational efficiency
• Proactive problem solver with strong ownership mindset
• Ability to work cross-functionally with finance, leadership, and external partners

Benefits

• Comprehensive health, dental, and vision coverage
• Fully remote work environment
• Flexible work schedules
• Unlimited PTO and sick leave
• 401(k) with company match
• Parental leave
• Home office / work-from-home stipend

Company Overview