Account Coordinator

Outshine is a team of digital marketers that drive revenue growth for the world’s most exciting B2B SaaS companies. The Account Coordinator supports colleagues and clients in the effective execution of paid digital advertising programs, ensuring high standards of service delivery and maintaining clear documentation.

Responsibilities

• You monitor tasks, deadlines, documentation, and requests, and by managing your time carefully and communicating clearly, you ensure that nothing gets missed and we maintain the highest standards of service delivery. This includes attending conference calls, answering emails, coordinating meetings, assisting in the preparation of presentations and weekly reports, and reviewing work to ensure it’s error-free
• You are a clear and competent note-taker, and you keep documentation up-to-date and clean. You prepare action items and decision records so our team and clients always feel like they can quickly see and understand how our work is progressing
• You are responsible for monitoring and reporting how we are pacing against campaign budgets, so we can quickly make adjustments
• You prioritize understanding your clients and their businesses, taking on new tasks in-platform, learning about the B2B SaaS industry, and furthering your own digital advertising knowledge base

Skills

• Proficient working in the Google suite of products (Docs, Sheets, Gmail, Slides) and can effectively create, format and proofread shared client deliverables
• Above-average organization, communication, and time management skills
• A demonstrated interest in digital marketing through past roles, work-terms, or side projects
• Detail-Oriented: Hyper-focused on the details and their impact on the bigger picture
• Optimistic & Collaborative: You maintain a positive outlook in challenging times, and working on a team to solve tough problems motivates you
• Proactive: You prioritize forward momentum on projects and in your own development
• Analytical: You exhibit a probing mind and draw insights from data
• Growth-Driven: You believe talent and performance can be developed through effort and persistence
• Efficient: You produce significant output, avoiding wasted effort where possible
• Honest & Ethical: You don't cut corners; you do what is right, not convenient
• Driven: You expect personal and team performance to be nothing short of the best
• Digital/marketing certifications are an asset, such as Google Analytics, Google Ads, etc

Benefits

• Competitive vacation time, your birthday off, and two days/year of volunteer paid time off
• Family or single enrolment in our group health and dental plan (we pay 80%, you pay 20%)
• Additional health benefits, including a $350/year wellness budget, an employee assistance program, and flexible working hours
• RRSP matching up to 3% of your salary
• Extensive internal training programs, plus individual allowances for external training opportunities available at every stage of your career
• Monthly cell phone allowance
• An allowance to set up your home workspace
• Opportunities for team connection, including two in-person team-wide events each year (onsite in the Spring and offsite in the Fall), as well as online opportunities (virtual trivia, meditation hours, cooking classes, and more)
• Best-in-class tech stack, including Slack, Zoom, Looker, Asana, and Loom
• A comprehensive, virtual onboarding experience intended to introduce colleagues to our work and each other

Company Overview